Deputy Manager of Human Resources tại AES Advanced Education Solution Joint Stock Company

12/2023 → 10/2024 (10 tháng)

Hà Nội

- Performed various administrative functions. including paperwork, delivering post, sorting parkages, prepare HR document - Liaised with external partners, outsource service... - Assisted payroll processing by providing relevant employee information. - Approved job description and adverstisement for recruitment on social network and other HR platform - Hosted recruiting interviews and liaised with line managers on new employee onboarding programmes.

Guest Relation Officier - Tour Desk Agent tại Sofitel Legend Metropole Hanoi

8/2011 → 1/2016 (4 năm 5 tháng)

Hà Nội, Việt Nam

- Processed efficiently the arrival and departure procedure for individual guest and big groups. (Delegation of government, MICE group…) - Assisted and followed all guest requests during their stay: Introduced, consulted and sell tour package with service.

Club Floor Supervisor tại Lotte Hotel Hanoi

5/2022 → 7/2023 (1 năm 2 tháng)

Hà Nội, Việt Nam

- Supervised staff to maintain 5 stars service and the smooth operation of the club facilities including Receptionist Counter, Lounge, and Conference room. - Assisted Club Manager to control and maintain wastage by sending out daily report, monthly report. - Responsible for monitoring and training staff performance. - Demonstrated understanding and awareness of all policies and procedures relating to Health, Hygiene, Security and Fire Life Safety...

Club Floor Clerk tại Lotte Hotel Hanoi

10/2017 → 4/2022 (4 năm 6 tháng)

Hà Nội, Việt nam

- Performed express check-in and check-out procedures for guests booking luxury rooms - Provided personal assistant services during stay - Support in setting up conference rooms and seminars - Welcomed and served guests at business lounge - Serving food and drinks in the Club Lounge area - Prepare basic drinks including tea, coffee, mocktails, cocktails...

Receptionist cum Facility Coordinator tại Jones Lang Lasalle Vietnam Company Limited

3/2016 → 9/2017 (1 năm 6 tháng)

Ha Noi, Viet Nam

- Assisted in the management of conference and meeting rooms, coordinate and assist Dell EMC with local office events. - Managed and ensured all office’s facilities in good condition and process periodical facilities maintenance. - Responsible for office & pantry supplies and maintaining stock record and liaison with vendor on the items ordering - Assisted to create contract and verify invoices submission by vendors for payment process.

CS Star of September 2021 at Lotte Hotel Hanoi

9/2021

Best Employer of September 2021 of hotel

CS Star of August 2019 at Lotte Hotel Hanoi at Lotte Hotel Hanoi

8/2019

Best Employer of the August 2019 of hotel

Nguyen Tan Dat - Front Office Manager

Lotte Hotel Hanoi

dat.nguyen@lotte.net - 0943 311 513