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Từ 1 đến 3 năm
Giám sát
8 - 12 triệu
HCMC
Tiếng Anh (Khá)
N/A
Ẩm thực
Nhà hàng/ Bar/ Pub
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Baxter Institute
Business - Cao đẳng
2010 → 2012
Kĩ năng
Flexible & Adaptable skills |
Kinh nghiệm làm việc
Floor Supervisor tại Thuan Phat Chinese & Vietnamese Cuisine
1/2015 → 3/2020 (5 năm 1 tháng)
56 Alfreda street, St Albans, Vic, Australia
Responsible for ensuring the quality of restaurant services and manage to operate smoothly to perform standards, rules of services in the restaurant. • Arrange working shifts for staffs, ensure resources suitable for special day, holidays. • Training new employees, building working plans and organize the implementation, supervise the performance of staffs. • Directly resolving the complaints from customer/Tracking customer satisfaction assessment. • Report special cases to Manager to monitor timely.
Floor Supervisor tại Marcel Gourmet Burger
1/2023 → 6/2023 (5 tháng)
19A Ngô Quang Huy, Thảo Điền, quận 2
• Handling POS and cashier station during the service (cash in-out, card machine, purchasing report). • In charge of opening or closing shift: ▪ Opening shift: fully cleaning and set up, make sure all the floor ready 15 minutes before opening time. Check bard and kitchen item availability then team briefing. Shift transfer at the middle of the day. ▪ Closing shift: Shift transfer, organize the team to reclean up all the floors and toilets, check bar and item availability then team briefing. Closing expense and calculating money, cleaning up all service station, water plants, sending daily report. • In charge of food delivery system. • Record delivery all the customer’s complaints in associate with the manager if needed. • Getting and pushing service team to get review (mainly on TA). • In charge of training new trainee and reporting to the manager. • Checking service equipment inventory occasionally to send order to the manager. • Being able to replace missing position when needed. • In charge of products inventory in every end of the month.