Guest Service Agent tại Sandman Signature Hotel

9/2018 → Hiện tại

Dallas, TX, USA

SANDMAN SIGNATURE HOTEL - GUEST SERVICE AGENT: September 2018 - Present Greeting and assisting Guests promptly and professionally at best abilities in accordance with Company Standards. Answering telephone calls from guests seeking to make or cancel hotel reservations. Work proficiently and cooperatively with all departments to fulfill guest's requirements. Dealing with irritated guests and find ways to resolve issues to the guest's satisfaction. Presenting and ensuring a friendly, professional presentation at all time on duty. Up-sell rooms at all time appropriately. Run daily reports to check reservations for accuracy and identify any special requests. Responsible for bookkeeping duties, including maintaining a cash drawer, posting charges for items that guests may order or use during their stay. Reporting all incidents & hazards to Supervisors and filling out all required documents. Promoting safe & healthy working environment. Assisting all Hotel and Company Management on an "as needed basis". ALLURE LASHES & BEAUTY LOUNGE - SPA RECEPTIONIST: January 2018 - Present Meet and greet customers, providing a positive and friendly attitude. Checking in customers as they arrive for their scheduled appointments. Monitoring the phone calls and answering any enquiries about the services of the salon. Administering all payments for the processes and maintaining a balance record daily. Keeping and updating employees acknowledged of customers' needs. Managing and updating customers’ records and information. Explaining spa services to customers. Tracking equipments and supplies of the salon. Providing daily maintenance of the spa's lobby or reception area. General administrative duties such as file, photocopy, creating documents, etc. DELUXE NAIL & SPA - RECEPTIONIST & ASSISTANT TECHNICIAN: August 2017 – Present Greeting all clients in a pleasant manner and guided them through their treatment. Scheduling all appointments for the customers. Monitoring the phone calls and answer any inquiries about the services of the salon. Discussing and recommended products throughout services. Ensuring that the salon is clean at all times. Administering all payments for the processes and maintained a balanced record. HEARTLAND HEALTHCARE SERVICES - PHARMACY TECHNICIAN: December 2014 - August 2017 Filled prescription labels. Sorted and scanning medicines to each nursing facilities. Shipped medicines to nursing facilities. Trained new hire technicians. Ensured all technicians correctly follow HHS policies and procedures. Assisted the pharmacists on duty as the primary responsibility. SOLARIA NAILS - ASSISTANT & RECEPTIONIST: October 2013 - December 2014 Greeted all clients in a pleasant manner and guided them through their treatment. Scheduled all appointments for the customers. Monitored the phone calls and answer any inquiries about the services of the salon. Discussed and recommended products throughout services. Reinforced proper consultation procedures and customer service standards. Built positive, fun working relationships with staffs and promoted team work. Ensured that the salon is clean at all times. Administered all payments for the processes and maintained a balanced record. YANG'S GOURMET HOUSE - HOSTESS & WAITRESS: October 2010 - December 2014 Cash-handling and sales experience. Provided highest standards of customer service in fast-paced, professional and busy working environment. Answered phone and take orders. Effectively manage the restaurant in the absence of the Restaurant Manager. Consistently reviewed operations and staff to identify any problems, concerns, and opportunities for improvement. Created a positive guest experience by delivering a high level of service and ensuring all staffs engage guests to understand their needs and exceed expectations. Trained and coached staff on guest services principles and practices. METROPARKS OF TOLEDO AREAS - EVENT PLANNING INTERN: January 2010 - May 2010 Assisted manager and facility coordinator with daily needs and projects. Assisted in planning events such as weddings, bridal fairs, birthdays, baby showers, holiday parties, charity events, etc. Answered telephone calls and assisted with customers’ and managers’ needs. Coordinated and monitored event timelines and ensured deadlines are met. Edited and designed promotional materials. Managed, scheduled volunteers to assist the events. Researched about different programs, places and ideas to assist manager. Attended weekly/monthly meetings to discuss about the quality of customer service provided. ROSSFORD RECREATION CENTER - EVENT PLANNING INTERN & RECEPTIONIST: May 2009 - September 2009 Worked in front desk. Assisted in event planning and program development. Assisted in contacting and scheduling volunteers. Researched information to develop new programs.

Excellent Academic

5/2010

High School Honor Diploma with Outstanding Academic Achievement (G.P.A. 3.52) BGSU Honor Diploma with Magna Cum Laude (G.P.A. 3.83) Academic Dean’s List at BGSU and Excellent Writing Award Good standing at work.