Thực tập sịnh Điều phối viên phòng Kinh Doanh tại Mia Saigon - Luxury Boutique Hotel

11/2021 → / (3 năm 7 tháng)

Thành phố Hồ Chí Minh

- Preparing paperwork such as proposals, contracts, and Banquet Event Orders - Familiar with the signing process - Controlling the signed contract, ensuring it is delivered to the partner and well-received - Assist Sales Executive with day-to-day operation - Co-ordinate all familiarization and site inspections as required - Maintaining customer database - Controlling Sales leads and ensuring it is up-to-date - Ensuring the complete administration of all planned event - Preparing for reports of the Sales Department - Attending to all sales department mail and maintaining a correspondence database - Handling all incoming telephone calls and taking messages - Organizing meetings and taking minutes of meeting - Meeting and appointment scheduling - Controlling stationery items and making new orders - Controlling and storing important data and papers - Undertaking administrative requests - Undertaking other assigned tasks

Nhân viên đặt phòng tại Mia Saigon - Luxury Boutique Hotel

2/2022 → Hiện tại

Thành phố Hồ Chí Minh

- Promoting the hotel's products and services. - Maintaining a high level of product and service knowledge about the hotel. - Responding to emails and phone calls to assist guests with their concerns. Record and process reservations made by phone/email. - Processing all reservation requests, changes, and cancellations received by phone or email. Identifying guest reservation needs and determining appropriate types. Verify availability of room type and rate. - Maintaining knowledge of special rates/offers/promotions. - Accommodating and documenting special requests. Answer questions about property facilities/services and room accommodations. - Checking reservations delivered from OTA/online platforms to ensure the bookings are successful, and all information is inputted correctly and organized into the system. - For group reservations: follow details with the Sales team, control availability, special billing, and key all updated information into the system to ensure a smooth process for the operation team. - Indicating special room reservation types (complimentary rooms, employee discounts, Corporate and Travel Agent reservations) by inputting the correct rate and benefits of each account following the contract. - Running reports and handling other assigned tasks.

MOS

1/2022

Word and Excel - 900/1000

Adora Grand View

6/2022

Excellent Intern

Toeic

2/2022

700/900