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Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
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Liên hệ thành công | 0 | Chưa có |
Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
20 - 30 triệu
Hà Nội
Tiếng Anh (Giỏi)
1.000 - 4.999
Hành chính, nhân sự
Giới thiệu bản thân
Trình độ học vấn chuyên môn
GameDaoTao
Rapid Instructional Design Certification - Khác
2024 → 2024
The Ken Blanchard
Situational Leadership (SLII) Certification - Khác
2023 → 2023
Aristino Academy
L&D Professional Certification - Khác
2022 → 2023
LearnSmart
Designing Interactive e-Learning Certification - Khác
2022 → 2022
Starbucks Asia Pacific
Master Trainer Certification - Khác
2018 → 2018
Certified by Starbucks Asia Pacific
Starbucks Vietnam
Coffee Master Certification - Khác
2016 → 2016
Certified by Starbucks Certification
University of Lorraine, France
Marketing Innovation and Development Hotel Services - Thạc sĩ
2011 → 2013
Foreign Trade University
Bachelor of Business Administration and Management - Đại học
2009 → 2011
Lycée Technique Hôtelier "Alexis Heck" Diekirch, Luxembourg
Hospitality Certification - Khác
2007 → 2008
Exchange Program in Hospitality between Vietnam and Luxembourg. One of the Ten excellent Vietnamese students achieved the Full Scholarship. Grade: Excellent
Hanoi Tourism College
Kitchen Management - Cao đẳng
2005 → 2009
Rank 1st College Graduate
Kĩ năng
Training/Facilitator | |
Coaching & Feedback | |
LMS Management, eLearning design | |
Train The Trainer | |
Planning & Organizing |
Kinh nghiệm làm việc
Store Shift Supervisor tại Starbucks Vietnam
5/2014 → 2/2016 (1 năm 9 tháng)
Hanoi
- Lead a shift and ensure the Starbucks Experience for customers through human connection, high quality products and the environment. - Responsible for Food Sales Performance & Labor working hour - Train and coach new Barista and Barista Trainer - Maintain company culture, regulations, policies and procedur
Learning & Development Specialist tại Starbucks Vietnam
2/2016 → 3/2018 (2 năm )
Hanoi
- Facilitation: Orientation, Barista skills, Customer service, Selling skills, POS skills - Training coordinates for core training program
Senior Learning and Development Specialist tại Starbucks Vietnam
4/2018 → 3/2021 (2 năm 10 tháng)
Hanoi
- Develop internal trainers for 3 different levels - Ensure consistency and quality in training implementation within stores and markets - Develop training process - Building assessment center and evaluate final course exams - Organize and implement Trainer's Day event
Learning & Development Team Lead tại Starbucks Vietnam
4/2021 → Hiện tại
Vietnam
- Plan, monitor and manage the execution of learning plans and budgets - Act in a learning advisory for Operations leaders and their teams on best practice for learning - Training needs analysis to develop training plans, instructional design, and measure training effectiveness. - LMS manage and develop engaging eLearning courses - Train, coach and mentor internal trainers to support their facilitator skills in different topics and on-the-job training skills - Lead & co-lead key projects: Onboarding process, LMS launching, Blended training programs, Coffee Master, Food Business Lead, Leadership skills for management level.