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Nguyễn Ngọc Anh

Nguyễn Ngọc Anh

Hồ sơ 5 sao 283 Lượt xem hồ sơ

Nam, 09/12/1983, 40 tuổi

19 Hàng Bún -Ba Đình - Hà Nội

Cập nhật: 12/07/2024

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Thông tin liên hệ

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Liên hệ thành công 0 Chưa có
Liên hệ không thành công 0 Chưa có
Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Hà Nội
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
100 - 499
Công việc mong muốn
Tiền sảnh

Giới thiệu bản thân

Đam mê với nghề, luôn học hỏi và cải thiện kĩ năng để phục vụ khách hàng tốt nhất

Trình độ học vấn chuyên môn

Hanoi Open Universicy

Quản trị kinh doanh - Đại học

2001 → 2005

Kĩ năng

Lắng nghe và xử lý tình huống
Giải quyết phàn nàn

Kinh nghiệm làm việc

Assistant Front Office Manager tại Hanoi Tokyo Hotel

12/2022 → Hiện tại

Hanoi

Assist the Front Office Manager in arranging the schedule for Receptionist, Driver, Bellman Support FOM, AFOM to lead the team, monthly training arrangement. Cooperate with supervisors, duty managers to improve service and customer experience Always open, confident and responsible in the work assigned. Ensuring daily smooth work, employees are always welcoming, capture information and serve customers well. Resistant to high pressure at work andready to work overtime or in shifts. Set short-term and medium-term goals to achieve the revenue set by the hotel Responsible for managing the service quality during the shift, ensuring employees understand the job and provide standard services to customers. Always open, confident and responsible in the work assigned Builds and maintains strong connections with colleagues and guests, valuing diversity in people and perspectives whilst overcoming potential obstacles to increase cooperation and collaboration. Work closely with the Finance department pertaining to guests with a high balance Take care and maintain a good relationship with VIPs.Check cashier shift balancing/closing. Reflects an individual’s likely hood of choosing work independently with little or no supervision, being decisive and making decisions with little input from others and being self-directed and fully accountable for what one does at work.

Duty Manager - Assistant Front Office Manager tại The Ann Hotel

5/2020 → 11/2022 (2 năm 6 tháng)

Hanoi

Assist the Front Office Manager in arranging the schedule for Receptionist, Driver, Bellman Support FOM, AFOM to lead the team, monthly training arrangement. Cooperate with supervisors, duty managers to improve service and customer experience Always open, confident and responsible in the work assigned. Ensuring daily smooth work, employees are always welcoming, capture information and serve customers well. Resistant to high pressure at work andready to work overtime or in shifts. Set short-term and medium-term goals to achieve the revenue set by the hotel Responsible for managing the service quality during the shift, ensuring employees understand the job and provide standard services to customers. Always open, confident and responsible in the work assigned Builds and maintains strong connections with colleagues and guests, valuing diversity in people and perspectives whilst overcoming potential obstacles to increase cooperation and collaboration. Work closely with the Finance department pertaining to guests with a high balance Take care and maintain a good relationship with VIPs.Check cashier shift balancing/closing. Reflects an individual’s likely hood of choosing work independently with little or no supervision, being decisive and making decisions with little input from others and being self-directed and fully accountable for what one does at work.

Chief Concierge tại Moevenpick Hotel Hanoi

7/2010 → 3/2020 (9 năm 7 tháng)

Hanoi

Assist the Front Office Manager in arranging the schedule for Concierge Section( bellman and driver, GRO) Support FOM, AFOM to lead the team, monthly training arrangement. Cooperate with supervisors, duty managers to improve service and customer experienceAlways open, confident and responsible in the work assigned. Ensuring daily smooth work, employees are always welcoming, capture information and serve customers well. Resistant to high pressure at work andready to work overtime or in shifts. Set short-term and medium-term goals to achieve the revenue set by the hotel Responsible for managing the service quality during the shift, ensuring employees understand the job and provide standard services to customers. Always open, confident and responsible in the work assigned Builds and maintains strong connections with colleagues and guests, valuing diversity in people and perspectives whilst overcoming potential obstacles to increase cooperation and collaboration. Work closely with the Finance department pertaining to guests with a high balance Take care and maintain a good relationship with VIPs.Check cashier shift balancing/closing. Reflects an individual’s likely hood of choosing work independently with little or no supervision, being decisive and making decisions with little input from others and being self-directed and fully accountable for what one does at work.

Concierge tại Moevenpick Hotel Hanoi

11/2008 → 6/2010 (1 năm 7 tháng)

Hanoi

Arrange daily car schedule, try to upsell transportation and archive monthly budget of transportation Always cooperating with colleagues to bring the best work efficiency Build good performance to be an example for staff and sharing out experience Provide out standing service for customers

Bellman tại Sofitel Legend Metropole Hanoi

11/2006 → 11/2008 (2 năm )

Hà Nội

Main responsibilities: Always ready to support Front Desk staffs (bellman, concierge, recetionist. ) to do check in, check out, transfer luggage.- Responsible for all activities of the Front Office as well as working closely with other departments relating to the operations of hotel. Ensured reservations for the day has reviewed, room availability status is updated before guest’s arrival.- Well controlling the front door hand over among each shifts. Well preparing spaces and for daily arrival and departure of the group and individual guests.- Well take care of guest, and handle all guest’s requests so as to bring them the most comfortable experience during their stay.

Mong muốn về công việc

Mong muồn môi trường làm việc thân thiện, chuyên nghiệp Sẵn sàng làm theo ca

Giải thưởng

Nhân viên xuất sắc tháng 5

5/2011

Được ban Giám đốc khách sạn bầu chọn là nhân viên xuất sắc của tháng

Thông tin tham khảo

Mr. Can Duy Hai - Front Office Manager

Hanoi Tokyo Hotel

fom@hanoitokyohotel.com - 0988964639

Mr. Pham Hong Thang - Front Office Manager

Moevenpick Hotel Hanoi

thang.pham@moevenpick.com - 0904121116

Ms. Tran Hai Van - Room Division Manager

Moevenpick Hotel Hanoi

van.tran@moevenpick.com - 0904112767

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