Assistant Front Office Manager tại Hanoi Tokyo Hotel

12/2022 → Hiện tại

Hanoi

Assist the Front Office Manager in arranging the schedule for Receptionist, Driver, Bellman Support FOM, AFOM to lead the team, monthly training arrangement. Cooperate with supervisors, duty managers to improve service and customer experience Always open, confident and responsible in the work assigned. Ensuring daily smooth work, employees are always welcoming, capture information and serve customers well. Resistant to high pressure at work andready to work overtime or in shifts. Set short-term and medium-term goals to achieve the revenue set by the hotel Responsible for managing the service quality during the shift, ensuring employees understand the job and provide standard services to customers. Always open, confident and responsible in the work assigned Builds and maintains strong connections with colleagues and guests, valuing diversity in people and perspectives whilst overcoming potential obstacles to increase cooperation and collaboration. Work closely with the Finance department pertaining to guests with a high balance Take care and maintain a good relationship with VIPs.Check cashier shift balancing/closing. Reflects an individual’s likely hood of choosing work independently with little or no supervision, being decisive and making decisions with little input from others and being self-directed and fully accountable for what one does at work.

Duty Manager - Assistant Front Office Manager tại The Ann Hotel

5/2020 → 11/2022 (2 năm 6 tháng)

Hanoi

Assist the Front Office Manager in arranging the schedule for Receptionist, Driver, Bellman Support FOM, AFOM to lead the team, monthly training arrangement. Cooperate with supervisors, duty managers to improve service and customer experience Always open, confident and responsible in the work assigned. Ensuring daily smooth work, employees are always welcoming, capture information and serve customers well. Resistant to high pressure at work andready to work overtime or in shifts. Set short-term and medium-term goals to achieve the revenue set by the hotel Responsible for managing the service quality during the shift, ensuring employees understand the job and provide standard services to customers. Always open, confident and responsible in the work assigned Builds and maintains strong connections with colleagues and guests, valuing diversity in people and perspectives whilst overcoming potential obstacles to increase cooperation and collaboration. Work closely with the Finance department pertaining to guests with a high balance Take care and maintain a good relationship with VIPs.Check cashier shift balancing/closing. Reflects an individual’s likely hood of choosing work independently with little or no supervision, being decisive and making decisions with little input from others and being self-directed and fully accountable for what one does at work.

Chief Concierge tại Moevenpick Hotel Hanoi

7/2010 → 3/2020 (9 năm 7 tháng)

Hanoi

Assist the Front Office Manager in arranging the schedule for Concierge Section( bellman and driver, GRO) Support FOM, AFOM to lead the team, monthly training arrangement. Cooperate with supervisors, duty managers to improve service and customer experienceAlways open, confident and responsible in the work assigned. Ensuring daily smooth work, employees are always welcoming, capture information and serve customers well. Resistant to high pressure at work andready to work overtime or in shifts. Set short-term and medium-term goals to achieve the revenue set by the hotel Responsible for managing the service quality during the shift, ensuring employees understand the job and provide standard services to customers. Always open, confident and responsible in the work assigned Builds and maintains strong connections with colleagues and guests, valuing diversity in people and perspectives whilst overcoming potential obstacles to increase cooperation and collaboration. Work closely with the Finance department pertaining to guests with a high balance Take care and maintain a good relationship with VIPs.Check cashier shift balancing/closing. Reflects an individual’s likely hood of choosing work independently with little or no supervision, being decisive and making decisions with little input from others and being self-directed and fully accountable for what one does at work.

Concierge tại Moevenpick Hotel Hanoi

11/2008 → 6/2010 (1 năm 7 tháng)

Hanoi

Arrange daily car schedule, try to upsell transportation and archive monthly budget of transportation Always cooperating with colleagues to bring the best work efficiency Build good performance to be an example for staff and sharing out experience Provide out standing service for customers

Bellman tại Sofitel Legend Metropole Hanoi

11/2006 → 11/2008 (2 năm )

Hà Nội

Main responsibilities: Always ready to support Front Desk staffs (bellman, concierge, recetionist. ) to do check in, check out, transfer luggage.- Responsible for all activities of the Front Office as well as working closely with other departments relating to the operations of hotel. Ensured reservations for the day has reviewed, room availability status is updated before guest’s arrival.- Well controlling the front door hand over among each shifts. Well preparing spaces and for daily arrival and departure of the group and individual guests.- Well take care of guest, and handle all guest’s requests so as to bring them the most comfortable experience during their stay.

Nhân viên xuất sắc tháng 5

5/2011

Được ban Giám đốc khách sạn bầu chọn là nhân viên xuất sắc của tháng

Mr. Can Duy Hai - Front Office Manager

Hanoi Tokyo Hotel

fom@hanoitokyohotel.com - 0988964639

Mr. Pham Hong Thang - Front Office Manager

Moevenpick Hotel Hanoi

thang.pham@moevenpick.com - 0904121116

Ms. Tran Hai Van - Room Division Manager

Moevenpick Hotel Hanoi

van.tran@moevenpick.com - 0904112767