Ecommerce Manager tại Công ty TNHH Aharooms Internet

11/2023 → 3/2024 (3 tháng)

Hồ Chí Minh

-Set up rate structure, specific promotions and campaigns for each OTA appropriately to be able to compete with competitors in the same area. -Check for reviews and respond to customer inquiries. -Check ranking, pricing and important indicators of OTA regularly to offer timely solutions when there are problems. -Contact with hotel partners to sell other services of the property online. -Regularly check for information and prices displayed on the live site, if something is incorrect, notify the support team of each OTA channel if there is a problem that can't be fixed. -Supervise and training new employees, report directly to CEO. -Search for suitable candidates on recruitment sites. -Interview potential candidates, making a good hiring decision. -Establish weekly team meetings, raising questions and handle other's problems. -Introduce new procedure and update existing procedure in accordance with the business situation. -Go on business trip to establish connections with hotel's owner, advertise our products and looking for potential partners. -Make Monthly reports and Revenue reports for the hotel partners.

Ecommerce Supervisor tại Công ty TNHH Aharooms Internet

4/2023 → 10/2023 (5 tháng)

Hồ Chí Minh

-Register for sale (open an account) on OTAs: Upload property descriptions, information on all of the property's services, photos of the property,... -Set up rate structure, specific promotions and campaigns for each OTA appropriately to be able to compete with competitors in the same area. -Check for reviews and respond to customer inquiries. -Check ranking, pricing and important indicators of OTA regularly to offer timely solutions when there are problems. -Contact with hotel partners to sell other services of the property online. -Regularly check for information and prices displayed on the live site, if something is incorrect, notify the support team of each OTA channel if there is a problem that can't be fixed. -Supervise and training new employees, report directly to CEO. -Establish weekly team meetings, raising questions and handle other's problems. -Make Monthly reports and Revenue reports for the hotel partners.

Ecommerce Executive tại Công ty TNHH Aharooms Internet

9/2022 → 3/2023 (5 tháng)

Hồ Chí Minh

-Register for sale (open an account) on OTAs: Upload property descriptions, information on all of the property's services, photos of the property,... -Set up rate structure, specific promotions and campaigns for each OTA appropriately to be able to compete with competitors in the same area. -Check for reviews and respond to customer inquiries. -Check ranking, pricing and important indicators of OTA regularly to offer timely solutions when there are problems. -Regularly check for information and prices displayed on the live site, if something is incorrect, notify the support team of each OTA channel if there is a problem that can't be fixed.

Front Office Agent - Supervisor tại CÔNG TY CỔ PHẦN QUÊ HƯƠNG LIBERTY

6/2019 → 6/2022 (3 năm )

Hồ Chí Minh

-Work with Smile PMS. -Check in-check out for guests. -Supervise front desk staff, including receptionists, concierge. This involves scheduling, training, and performance management. -Ensuring that guests or visitors receive excellent customer service. -Conduct training sessions for new front desk staff. -Responsible for ensuring that the front desk operates efficiently and meets quality standards set by the organization. -Ensure that safety and security protocols are followed, including monitoring the lobby area, handling emergency situations, and enforcing security procedures. -Create reservations, assist the customers with their online bookings. -Work in night shifts, ensuring security and handling late night requests. -Work with the sales department, arranging rooms for guest. -Making payment for the customers, make sure the guests are satisfied with our services. -Handling online transactions, create invoices and send it to the customers under their requests.

Đem lại doanh thu vượt bậc cho các khách sạn hợp tác

7/2023

-Đem lại hiệu quả về doanh thu lẫn hiệu suất hoạt động của các khách sạn đang quản lý -Tạo dựng niềm tin và quan hệ vững chắc giữa 2 bên công ty và đơn vị quản lý

Ms.Linh - CEO

Công ty TNHH Aharooms Internet

ota@aharooms.com