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Từ 1 đến 3 năm
Nhân viên
8 - 12 triệu
HCMC
Tiếng Anh (Khá)
N/A
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Industrial University of Ho Chi Minh City
English Language - Đại học
2020 → 2024
- GPA: 3.2/4.0 - Awarded 70% Merit-Based Scholarship for two semesters. - Participated in the “Cooperative Education Program” at Kasem Bundit University, Thailand (6/2023 - 3/2024) - Co-author at the 6th Young Scientists Conference, Industrial University of Ho Chi Minh City (2024) Full text published in proceedings: “Factors Influencing Thai Students' Decisions Regarding Participation in a Student Exchange Program in Southeast Asia Countries”
Kĩ năng
Chăm Sóc khách hàng |
Kinh nghiệm làm việc
Admin Assistant tại Newtimes Group of Companies
5/2024 → Hiện tại
Ho Chi Minh City
- Manage client inquiries, phone calls, and mail, then accept deliveries, and handle shipping services. - Support in arranging accommodation, visas, tickets, transportation, etc., for customers, visitors, and staff travel, ensuring cost-effectiveness and timely approval. - Manage administrative tasks, including supporting HR with attendance logs, insurance records, and expats' work permits, and assisting the accounting team with processing financial documents. - Organize impactful company events, including quarterly celebrations, charity events, and team-building activities, fostering engagement and enhancing the company’s internal culture.
Guest Service Agent tại The St. Regis Bangkok
11/2023 → 2/2024 (3 tháng)
Bangkok
- Provide a smooth check-in/check-out process, handle reservations, payments and assist with daily guest operations throughout their stay. - Processed payments, cash management, transaction reporting, and ensured compliance with hotel security procedures. - Gathered and organized special requests for incoming guests, including dietary needs, and celebration arrangements (e.g., honeymoon, anniversaries). Collaborated with relevant departments to ensure every detail was meticulously handled before arrival. - Engaged with guests to collect real-time feedback, addressing concerns and ensuring immediate follow-up, enhancing guest satisfaction. Achievement: Received excellent performance evaluation from the supervisor and official recognition from the hotel for completing an internship as a Guest Service Agent.