Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Phùng Thị Thu Hà
91 Lượt xem hồ sơ
Nữ, 24/12/1988, 36 tuổi
Dao Ngoc Home, Suoi May, Duong To, Phu Quoc, Kien Giang
Cập nhật: 21/05/2024
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Nhân viên
Tiếng Anh (Khá)
25 - 99
Lữ hành/ Du lịch (HDV, ĐH Tour...)
Công ty Du lịch, lữ hành, phòng vé
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại học Hà Nội
Ngôn ngữ Nga - Đại học
2007 → 2011
Kĩ năng
| Tour Operation | |
| Time Management | |
| Market research | |
| Sale planning & reporting | |
| B2B & B2C sale | |
| Staff Management | |
| Customer service | |
| Event planning | |
Kinh nghiệm làm việc
Sale Manager tại John's Tours Phu Quoc Travel Service Co., Ltd
3/2022 → 2/2024 (1 năm 11 tháng)
143 Tran Hung Dao, Duong Dong, Phu Quoc, Kien Giang
- Analyzed market trends to identify new business opportunities. - Coached & led the sales team in selling methods by providing motivational coaching and performance-based incentives. - Built long-lasting client relationships (B2B, B2C) through customer service and consistent followups. - Liaised with management teams & marketing team to develop solutions and accomplish shared objectives & increase sales revenue by developing and implementing effective sales strategies. - Co-operating with the operation and accounting departments to follow up and ensure the completion of the tour programs created. Handled customer relations issues quickly to close deals and boost client satisfaction. - Organized special trips for individual, group travelers (Amazing race, wedding). Worked closely with clients to understand unique needs and meet specific travel desires & organized such trips for clients, enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
Tour Operator tại Dong Noi Phu Quoc Co., Ltd
5/2019 → 2/2020 (9 tháng)
100 Phan Dinh Phung, Duong Dong, Phu Quoc, Kien Giang
- Being a member of the operator team for customers from TUI's charter flights. - Researched information on PhuQuoc to provide accurate, detailed tours. - Streamlined booking processes for more efficient reservation management and improved client experiences. - Negotiated favorable contracts with suppliers, balanced competing priorities that resulted in cost savings without compromising quality while maintaining high levels of customer satisfaction. - Worked closely with management staff & sale team to create new and lucrative tours. - Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
Internal Accountant tại ADT Transportation
7/2018 → 2/2019 (7 tháng)
64 Tan Hai, Ward 13, Tan Binh, Ho Chi Minh
- Creating the monthly statement of account for customers & partners. - Auditing accounts - Comparing, clearing,tracking, and closingdebt from customers& partners. - Making payroll for drivers.
Tour Operator (Pandaw Mekong Cruise) tại Insight Asia Travel & Trading Joint Stock Company
1/2017 → 6/2018 (1 năm 5 tháng)
01 Do Hanh, Hai Ba Trung, Ha Noi
- Streamlined booking processes, managed complex itineraries for multi-destination trips, balancing client preferences with logistical constraints for more efficient reservation management and improved client experiences. - Negotiated favorable contracts with suppliers, balanced competing priorities that resulted in cost savings without compromising quality while maintaining high levels of customer satisfaction. - Expanded a network of suppliers by establishing partnerships with hotels, tour operators in other destinations, and other service providers - Worked closely with management staff & sale team to create new and lucrative tours in Vietnam. - Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips. - Supervised payments via credit and debit cards.
Tour Operator tại Rainbow Travel Co., Ltd
6/2015 → 12/2016 (1 năm 5 tháng)
26/131 Hong Ha, Ba Dinh, Ha Noi
- Arranged services: car, guide, meals, tickets before the cruise departs according to the service availability on Halong Majestic cruise. - Provided the required data related to tourists on the cruise to The Halong Bay Management Board. - Handle all problems/troubles during the overnight cruise in Halong Bay
Travel Consultant & Tour Operator tại B&B Vietnam Co., Ltd
9/2011 → 5/2015 (3 năm 7 tháng)
Alley 209 Doi Can, Ba Dinh, Ha Noi
- Worked closely with clients to understand unique needs and meet specific travel desires & organized trip for clients, enhanced customer satisfaction by tailoring travel packages to individual preferences and needs. - Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience while travelling in Vietnam. - Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips. - Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients. Expanded a network of suppliers by establishing partnerships with hotels, tour operators, and other service providers to stay up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients. - Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness. - Managed complex itineraries for multi-destination trips, balancing client preferences with logistical constraints.
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