Sales Executive tại Highgate Property Management

11/2024 → 1/2025 (2 tháng)

Hồ Chí Minh

Identifying and targeting potential clients for hotel services, including corporate clients, event planners, and travel agents. Promoting the hotel's rooms, banquet facilities, catering, and other services to increase revenue. Developing and sales strategies to achieve targets. Building and maintaining strong relationships with clients to ensure repeat business. Conducting site visits and hotel tours for prospective clients. Monitoring local market trends and competitors to identify opportunities for the hotel. Preparing and presenting proposals tailored to client needs. Negotiating contracts, rates, and payment terms to analize deals. Maintaining an updated database of leads, prospects, and clients in the hotel’s CRM system. Preparing regular sales reports, including revenue forecasts and pipeline updates, for management review. Working closely with other departments (e.g., front desk, food and beverage, housekeeping) to ensure client expectations are met. Handling bookings via phone, email, or travel agent companies and corporate companies, ensuring accuracy and efficiency in processing reservations.

Waitress Part-time tại Here & Now Vegetarian Restaurant

7/2020 → 10/2020 (3 tháng)

Hồ Chí Minh

- Greeting and seating guests. - Presenting the menu and answer any questions guests may have about items or specials. - Making menu recommendations and inform patrons of any specials. - Taking accurate orders via a tablet, using in-house app. - Serving food and Beverages, refills beverages and attending to additional requests. - Be familiar with the menu, including ingredients, preparation methods, and presentation. - Delivering bills and processing cash and card payments. - Addressing and resolving any guest concerns or complaints promptly and professionally. - Providing an exceptional level of customer service to guests at all times.

F&B TRAINEE tại HOTEL CONTINENTAL SAIGON 4*

11/2021 → 2/2022 (3 tháng)

Hồ Chí Minh

- Greeting guests, escorting guests to their tables and provide menus. - Assisting with seating arrangements and accommodate special requests. - Taking orders by presenting the menu and answer any questions guests may have about items or specials. - Taking food and beverage orders accurately, ensuring any dietary restrictions or preferences are noted. - Delivering food and drinks to guests promptly and accurately. - Following health code standards with regards to the handling of food. - Handling payments, ensuring accurate billing and provide change or receipts as needed. - Having customer service skills, escalating issues to the manager when necessary. - Maintaining cleanliness and organization. - Working closely with managers, kitchen staff, hosts, and other wait staff to ensure efficient service. - Following opening and closing procedures.

TELESALE tại CHANCHAO CALL CENTER

3/2022 → 5/2024 (2 năm 2 tháng)

Hồ Chí Minh

- Introducing new event/ product to customers and persuade them to purchase. - Understanding customer needs, providing useful customer information and data for business through recording calls with customers. - Receiving and resolve customer inquiries and complaints related to products.

RESERVATION CUM CUSTOMER SERVICES tại THE BLOOM HOTEL CHAIN - ZENEDEN GROUP

11/2022 → 8/2024 (1 năm 9 tháng)

Hồ Chí Minh

- Providing feedback and identifying solutions with direct supervisor, direct of sales and reacting with response on time. - Handling bookings via phone, email, or online travel agent platforms/ travel agent companies/ corporate companies, ensuring accuracy and efficiency in processing reservations. - Addressing customer concerns, resolving issues related to reservations, cancellations, or modifications. - Promoting additional services or upgrades, maximizing revenue opportunities while ensuring customer satisfaction. - Maintaining accurate records of reservations, transactions, and customer interactions. - Coordinating with other departments such as housekeeping, front desk, or sales to ensure smooth operations. - Staying informed about policies, procedures, and offerings to provide accurate information to customers. - Understanding and delivering business strategies and improving customer services through the execution of self-service - Working with other stakeholders to find solutions for hard complaints and providing advice to team members to resolve customer issues as soon as possible. - Familiarity with reservation software and systems, channel manager, online platforms to manage bookings efficiently.

Ms. Đỗ Diệu Linh - Lecturer

Đại học Ngoại ngữ - Tin học TPHCM

linhdd@huflit.edu.vn - (+84) 938113118

Mr. Nguyễn Tiến Mạnh - Restaurant Manager

Hotel Continental Saigon

N/A@gmail.com - (+84) 94 8165079

Ms. Ninh Thị Hà Phương - Director of Sales and Marketing

Zeneden Group

phuongnth@smarana.vn - N/A