Sales Ota tại SKY GEM HOTELS

11/2022 → 12/2023 (1 năm )

Hồ Chí Minh

- Handle reservations and guest inquiries via phone, email, WhatsApp, Facebook, and OTA platforms. - Manage OTA channels (Agoda, Booking.com, Traveloka, Tiket, Trip.com, Expedia, Rakuten): update content, promotions, room availability, rates, and booking engine. - Ensure booking accuracy, monitor online payments and OTA commissions, and resolve booking-related issues. - Prepare daily and monthly revenue reports for the DOSM. - Collect guest feedback, respond to online reviews, and monitor competitors' pricing.

E-commerce Executive tại Saigon Prince Hotel

1/2024 → 8/2024 (7 tháng)

Hồ Chí Minh

- Update room availability, occupancy, and adjust prices daily on OTAs, hotel website - Prepare monthly reports, weekly reports, and other reports as requested by the DOS and GM - Answer phones, respond to emails, and address guest requests on OTAs - Address any issues arising from online bookings& disparities betweenOTAs Check competitors' selling prices daily - Propose monthly commission payments for OTAs - Complete contracts, system mapping, and set up the hotel with new partners

E-commerce Executive tại Romana Resort & Spa

12/2024 → 3/2026 (1 năm 2 tháng)

Phan Thiet

- Update room availability, occupancy, and adjust prices daily on OTAs, hotel website - Address any issues arising from online bookings - Check competitors' selling pricesdaily - Complete system mapping between OTAs and the CMS Input bookings into the PMS

Mrs Lien Thanh Ho - Director of Sales & Marketing

Romana Resort & Spa

dos@romanaresort.com.vn - +84 913 932 490

Ms. Daisy - Director of sales

Saigon Prince Hotel

dos@saigonprincehotel.com - 0903738434