Booker tours/hotels tại Công ty Cổ phần Vietnam Booking

5/2022 → 11/2022 (6 tháng)

Hồ Chí Minh

- Advising customers via hotline, tawk.to and those visiting the office about tours, hotels, combo - Contacting partners to check room and tour availability - Following payments of bookings - Addressing issues that rise when the guests use the service

Sales Admin - Sales OTA tại Sky Gem Hotels

11/2022 → 12/2023 (1 năm )

Hồ Chí Minh

- Answering phones, responding to email, Whatsapp, Facebook, special request on OTAs and making bookings as required - Ensure booking input in CM correctly all details - Manage OTA channels (Agoda, Booking.com, Traveloka, Tiket, Trip.com, Expedia, Rakuten) by adjusting information, images, update new promotions/campaigns. - Update room availability, occupancy, and adjust prices daily for OTAs, booking engine. - Report daily revenue, monthly revenue to DOSM - Follow payments of online bookings & monthly commission for OTAs - Address any issues arising from online bookings & disparities between OTAs - Collect guest’s feedback weekly to report to DOSM. Responding to guest’s review on Google, Agoda, and other platform. - Regularly check the selling prices of competitors - Update new B2B rates for market managers - Manage allotment on B2B chanels ( Ohmyhotel, Mytour, Ctrip, Traveloka,...) - Schedule and meet with partners of B2B channels and OTAs

E-commerce Executive tại Saigon Prince Hotel

1/2024 → Hiện tại

Vietnam

- Work with market manager and manage OTA channels (Agoda, Booking.com, Traveloka, Tiket, Trip.com, Expedia, Rakuten, MG Bedbank, Hotelbeds) - Update room availability, occupancy, and adjust prices daily on OTAs, hotel website - Do monthly reports, weekly reports, and other reports as requested by the DOS and GM - Answering phones, responding to email & guest’s request on OTAs - Address any issues arising from online bookings & disparities between OTAs - Daily check the selling prices of competitors - Proposing monthly commission payments for OTAs - Keep in touch with market manager to stay updated on market trend and plan for OTA in the near future

Ms. Ngân - Reservation Mananger

Saigon Prince Hotel

resv.mgr@saigonprincehotel.com - 028 3822 2999

Ms. Daisy - Director of sales

Saigon Prince Hotel

dos@saigonprincehotel.com - 0903738434