Housekeeping Manager tại Voco resort Quang Binh

11/2024 → Hiện tại

Quảng Bình

68 villas key with 82 bedrooms Pre-opening | Room cost controlling | Manning budget | Hand-over | Training | Room | Laundry | Uniform | Public area • Direct daily activities, plan and assign work ensuring always have the right staffing numbers • Develop team and improve performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance • Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties • Assist with deep cleaning projects and assist housekeeping staff during high volume periods • Make sure the quality of housekeeping and laundry services is always superb - make rooms special and memorable for guests • Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction • Carry out special requests from guests, VIPs, returning guest • Handling guest complaints to achieve complete guest satisfaction • Maintain and order supplies and equipment whilst minimising waste • Reunite items with owners - and log any lost and found property • Perform other duties as assigned also serve as manager on duty • Prepare and monitor the hotel’s annual budget with a focus on increasing profitability • Maintain proper inventory levels managing cost per room for supplies and labour

ASSISTANT EXECUTIVE HOUSEKEEPER tại Angsana Lang Co-Hue

7/2017 → 10/2024 (7 năm 3 tháng)

Hue

229 room keys 4 outlets * Managed over one hundred staff * Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues. * Achievement of the goals and objectives of department * Quantity and nature of guest comments and complaints * Attendance as scheduled training sessions * Individual performance vs hotel standards * Departmental expenditure vs budget * Staff training and development * Directs and controls all subordinate housekeeping staff to ensure that all daily operational matters are handled on time and guest expectations met * Co-ordinates with front office to ensure that rooms are served according to guest requirements and vacant rooms are clean for new arrivals * Conducts frequent checks of villas, public areas and back of the house areas ensuring that all areas are in sharp condition, service procedures standard of cleanliness level are in order and takes appropriate action where necessary. * Assists in overseeing the laundry, uniform room, gardening department and minibar ensuring that procedures are accurately followed and are as per hotel standards * Assists in inventory control, purchasing, and disbursement for all aspects of housekeeping operations * Assists in monitoring the standard of work carried out by contractors engaged by the hotel to ensure it meets the agreed quality * Assists in administering the hotel lost and found system * Assists in administering the hotel babysitting service. * Assists in the preparation of duty rosters, vacation planning and scheduling and public holiday scheduling. * Assists in the maintenance of efficient administration. * Assists in the selection training and evaluation of subordinate employees * Coaches, counsels, disciplines and develops subordinate employees

Housekeeping Supervisor tại Banyantree Lang Co-Hue

9/2012 → 7/2017 (4 năm 9 tháng)

Huế, Việt Nam

89 villas 4 outlets Managed over 40 staff * Directs and controls all subordinate Villa Attendants to ensure that all daily operational matters are handled on time and met guest expectations * Assigns villas for cleaning as per schedules and monitors the cleaning process * Ensures that vacant rooms are cleaned on time, checks them on completion of cleaning and reports back to housekeeping once complete * Responds engineering failures and breakdowns and follows up on repair schedules * Oversees the cleanliness and maintenance of housekeeping pantries ensuring par stocks are properly in order * Oversees the condition of plants both within and outside the villas and reports any problems to immediate supervisor * Oversees the mini bar operation ensuring bars are restocked in a timely and efficient manner * Oversees the issuing, controlling and application of housekeeping cleaning chemicals * To attend to any ad hoc guests requests ensuring that they are is properly attended to adhered to as required on time * Executes departmental administration filling in forms and checklists * Maintains and adheres to the policy regarding lost and found and reports any security concerns to supervisors * Handles customer complaints if possible or reports them to superior * Coaches, counsels, disciplines and develops subordinate employees

Housekeeping Captain tại Vedana Resorts & Spa, Pilgrimage Village, Vedana Lagoon

7/2011 → 8/2012 (1 năm 1 tháng)

Huế, Việt Nam

Directs and controls all subordinate Villa Attendants to ensure that all daily operational matters handled on time and guest expectations met * Assigns villas for cleaning as per schedules and monitors the cleaning process * Ensures that vacant rooms are cleaned on time, checks them on completion of cleaning and reports back to housekeeping once complete * Responds engineering failures and breakdowns and follows up on repair schedules * Oversees the cleanliness and maintenance of housekeeping pantries ensuring par stocks are properly in order * Oversees the condition of plants both within and outside the villas and reports any problems to immediate supervisor * Oversees the mini bar operation ensuring bars are restocked in a timely and efficient manner * Oversees the issuing, controlling and application of housekeeping cleaning chemicals

Clayton Mervyn Clayton - General Manager

voco Quang Binh resort

Clay.clayton@ihg.com

Sham Rahman - Executive Assistant Manager

Laguna (Vietnam) Co., Ltd

Sham.Rahman@banyantree.com - 0916721155

Trịnh Ngọc Thùy Nhi - Human resources

Laguna (Vietnam) Co., Ltd

nhit@banyantree.com - 0913486268

Lê Văn Toản - Director of Housekeeping

Intercontinental Long Beach Phu Quoc

Toan.Levan@ihg.com - 0931760305