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Việc làm thêm
Ngô Thị Anh Thư
88 Lượt xem hồ sơ
Nữ, 05/01/2000, 25 tuổi
H81/04 k448 Trưng Nữ Vương , phường Hòa Thuận Đông, quận Hải Châu , TP Đà Nẵng
Cập nhật: 11/12/2024
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 1 đến 3 năm
Nhân viên
5 - 8 triệu
Đà Nẵng
Tiếng Anh (Khá)
N/A
Giới thiệu bản thân
Trình độ học vấn chuyên môn
VIETRAVEL ACADEMY
ĐIỀU HÀNH TOUR - Khác
2024 → 2024
Learned the process for handling situations and issues during tour organization, such as schedule problems, service deficiencies, or emergencies. Worked with partners to book services according to customer commitments in the tour program. Became familiar with Etour and PPM software. Collected customer feedback to improve service quality. Gained knowledge of domestic and international tour operations procedures and how to handle unexpected situations.
Đại học Duy Tân
QUẢN TRỊ DU LỊCH & KHÁCH SẠN - Đại học
2018 → 2023
Tourism and Hospitality Management Bachelor GPA 3,68/4
Kĩ năng
Kinh nghiệm làm việc
Thực tập sinh tại Fivitel King Đà Nẵng
2/2023 → 6/2023 (4 tháng)
DA NANG
Greeted customers, took orders, and coordinated with the kitchen staff. Set up dining areas with plates, dishes, napkins, and other necessary items. Interacted with customers before and after their dining experience. Sold products at the bar, contributing to overall sales. Acquired various skills related to the F&B industry. Assisted colleagues with tasks and performed additional duties as needed. Supported the company with seasonal work at Dong Giang Eco-Tourism Area - FVG Group Result: Streamlined setup and cleanup processes for dining areas, reducing setup time by 20% and ensuring a smooth service flow. Contributed to a 10% increase in bar sales through effective product recommendations and upselling techniques.
Nhân viên Lễ Tân tại Công Ty Cổ Phần Sbay Việt Nam
6/2023 → 6/2024 (1 năm )
DA NANG
Updated room status, organized rooms, and maintained guest records. Assisted colleagues with various tasks as needed. Participated in training sessions and departmental meetings, reporting customer feedback for service improvement. Helped guests with car bookings, flight reservations, information searches, and provided recommendations for popular attractions and tourist spots. Served guests during their stay, including managing and securing personal items at the front desk. Proficient in Microsoft Office and Bluejay software. Result: Effective Room Management: Streamlined room allocation and check-in procedures, reducing average check-in time by 15%. Enhanced Customer Satisfaction: Improved customer satisfaction scores to 80% through attentive service, efficient check-in and check-out processes, and personalized interactions with guests Effective Issue Resolution: Promptly resolved guest complaints and issues, leading to a 30% reduction in negative feedback and an increase in repeat bookings. Operational Support: Coordinated with housekeeping and maintenance to ensure timely room preparation and quick resolution of maintenance issues, resulting in smoother operations and an improved guest experience.
Nhân viên tại BOM BAG STORE
5/2019 → 7/2024 (5 năm 2 tháng)
DA NANH
Maintained a neat and professional appearance. Introduced and advised customers on products, addressing inquiries effectively. Increased sales and achieved store targets by suggesting and persuading customers to purchase additional products. Managed store operations during shifts, including handling counter duties. Provided tailored advice to meet customer needs. Communicated politely, managed emotions well, and handled pressure effectively. Demonstrated quick, energetic, and adaptable behavior. Supported colleagues in their tasks. Proficient in office software skills. Result: Increased monthly revenue by 10% through new sales strategies, exceeding sales targets in the 2nd and 3rd quarters.
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