GYM & SPA RECEPTIONIST tại Khách sạn Grand Plaza Hà Nội

10/2023 → Hiện tại

Hà Nội

•Consulting on selling gym membership cards •Daily check-in/check-out procedures for customers •Resolve customer complaints, and answer questions related to the gym and spa services •Prepare revenue reports for the gym and other related income and expenses •Contribute to new business strategies and marketing strategies to attract customers • Reach out to clients to confirm their scheduled services and respond to inquiries regarding available options. Regularly update the reservations and cancellations list throughout the day, communicate any last-minute changes to service providers, and address scheduling conflicts in collaboration with the supervisor or manager. • Upon guests' arrival, check them in for their appointments by confirming their first and last names. Provide a general orientation regarding the spa facilities and services. Actively promote and sell spa and salon offerings to clients. • Process guest payments for spa and salon services, collecting payment authorization as needed. Additionally, accept and log cash tips for employees. At the end of the day do a daily revenue report

RECEPTIONIST tại Hoàng Đế Development

7/2022 → 9/2023 (1 năm 2 tháng)

Hà Nội

• Do procedures to receive guests, and work mainly with Korean customers • Prepare daily, weekly, and monthly revenue reports • Timekeeping for employees, making payroll • Do tax report

FRONT OFFICE TRAINEE tại Soleil Boutique Hotel

3/2022 → 6/2022 (3 tháng)

Hà Nội

• Learn about Hotel management software FO Smile • Practicing as a receptionist as an employee. • Perform check-in and check-out procedures for guests

RECEPTIONIST tại SOLE PIANO

9/2021 → 2/2022 (5 tháng)

Hà Nội

• Do check-in/check-out procedures for students • Follow up the learning process • Taking care and consulting sales courses for customers over the phone and email. • Receive student feedback.

INTERN AT THE RESERVATIONS DEPARTMENT, TRAINING THE FRONT DESK DEPARTMENT tại Novotel Hanoi Thai Ha

3/2021 → 5/2021 (2 tháng)

Hà Nội

• Receive and process Customer's bookings through the Opera system. • Keep track of bookings when there are changes, take note to let The front desk knows. • Check-in/check-out and payment procedures for customers • Learn about Accor's policies

SALE STAFF tại JM Dress Designer

9/2019 → 9/2020 (1 năm )

Hà Nội

Clothing seller Introduce, consult products, and answer questions from customers by phone and email.

Sinh viên đạt thành tích tốt trong học tập

7/2023

Tông kết tốt nghiệp Cử nhân