Golden Sand Resort and Spa HoiAn tại Golden Sand Resort

7/2015 → 1/2018 (2 năm 6 tháng)

HoiAn

Director of Sales and Marketing

General Manager tại Ramana Hotel Saigon (Diamond Club Casino and Entertainment )

1/2021 → 1/2023 (2 năm )

Ho Chiminh

Duties and responsibilities Operations management Oversee all hotel operations, including rooms division, food and beverage outlets, spa and recreation facilities, housekeeping, maintenance, and security, to ensure efficient and seamless service delivery. Financial management Develop and manage the hotel’s budget, forecasting revenue and expenses, analyzing financial performance, and implementing cost-saving measures to optimize profitability and achieve financial targets. Sales and marketing Lead sales and marketing initiatives to drive revenue growth and market share, including developing sales strategies, targeting key market segments, and cultivating relationships with corporate clients, travel agencies, and other stakeholders. Guest relations Cultivate positive relationships with guests, addressing inquiries, resolving issues, and proactively seeking opportunities to enhance their stay and satisfaction. Staff training and development Recruit, train, and supervise hotel staff, providing ongoing coaching and feedback to ensure high service standards and a positive work culture. Quality control Maintain high standards of product and service quality, conducting regular inspections, and implementing procedures to ensure consistency and excellence throughout the hotel. Community engagement Engage with the local community and industry partners, participating in community events, supporting charitable initiatives, and representing the hotel in relevant associations and organizations

Mr. Hien Yin Ho - HR Manager

Ramana Saigon Hotel

hrmanager@ramanasaigonhotel.com - +8491837827