Reservation & Sales tại Chuỗi Homestays & Khách Sạn Sazi Group

10/2023 → 8/2024 (10 tháng)

Hồ Chí Minh

I. Front Desk Support guests with check-in/check-out time and necessary administrative procedures. Receive, handle any requests and complaints (if any) directly from guests during their stay. Coordinate and arrange the cleaning schedule with the housekeeping team daily. II. Reservation & Sales Main Responsibilities: Manage the entire booking process on the EzCloud PMS system. Consult, introduce promotion according to each campaign, assisting customers in booking through channels: Facebook, Zalo (OA), Tiktok, and website. Set up price lists, connect to sell rooms for travel agencies. 2. Other tasks:: Adjust room rates on OTA channels (Agoda, Booking.com, Traveloka, Expedia, Airbnb) under the guidance of the manager on the EzCloud CMS system on weekly/monthly/quarter. Respond to messages and handle customer complaints/inquiries regarding booking information.

Sale Executive OTA Remote tại Little Brick Saigon Hotel

11/2024 → Hiện tại

Hồ Chí Minh

Set up and launch potential OTA channels that are suitable for the target customer segment. Consult and develop a competitive pricing strategy against competitors on OTAs (radius<5 km). Improve content score, response rate, and room availability to increase rankings.

Sale Executive OTA tại Thiên Phú Logia Hotel

8/2024 → Hiện tại

Hồ Chí Minh

1. Main Responsibilities: Manage and operate room sales on channels: Booking.com, Agoda, Expedia, Trip.com: Adjust room rates, promotion, and availability room status on week, month, and quarter to optimize revenue. Take care of customer bookings from booking - staying - checking out. Collect good reviews, resolve bad reviews on OTA Channel, Google map, Tripadvisor. Research the market, test bookings daily on all OTA channels and competitors to promptly make adjustment proposals. Regularly update the latest content, images of facilities and services of the hotel. Optimize flexible policies, miniminze disparity between channels, use visibillity booster tools to help the hotel achieve good rankings. Coordinate with the accounting department to monitor and process commission payments and related administrative tasks. 2. Other Tasks: Monitor the quality of work and train new employees. Optimizie the workflow processes. Coordinate with the marketing team to create promotional programs for holidays to boost room sales on Facebook, Zalo, and the website. Connect, expand & take care of corporation customer files (mainly Chinese customers).

Top 3 best sales on the entire system for 3 consecutive months (July-August-September).

8/2023

Achievements: The reception achieved the highest review score at Bui Thi Xuan facility, District 1 (score: 9.7/10). Top 3 best sales on the entire system for 3 consecutive months (July-August-September).