Beverage Manager tại Costa Robata Japanese Restaurant / Intercontinental Hotel, Nha Trang

8/2019 → 1/2021 (1 năm 5 tháng)

Nha Trang

• Designing delicious and attractive menus and continuously making improvements. • Forecasting, planning, sourcing, and ordering food supplies for the kitchen, as well as beverages to stock the bar and fridges. • Building positive relationships with food and beverage vendors. • Adhering to the food and beverage budget. • Managing daily food and beverage operations. • Following food and safety regulations. • Maintaining positive customer relationships, processing complaints, and responding to customer needs. • Assisting with marketing events. • Creating and enforcing restaurant policies, targets, and KPIs. • Hiring, training, and managing food and beverage staff.

Food & Beverage Manager tại The Green Olive Hotel and Resort

5/2016 → 8/2025 (9 năm 3 tháng)

National Capital Reg, Philippines, Manila

• Overseeing the operation of all food and beverage outlets within the facility • Planning menus in consultation with chefs, considering factors such as seasonal availability, customer preferences, and budget constraints • Ensuring compliance with health and safety regulations and high standards of cleanliness across all areas • Managing stock levels and ordering supplies as necessary • Recruiting, training and supervising food and beverage staff, including chefs, waitstaff, and bartenders • Handling customer enquiries and complaints, striving to provide excellent customer service • Monitoring the quality of the product and service provided, and taking action to improve any shortcomings • Keeping financial records and establishing budgetary controls Organizing marketing activities, such as promotional events and discount schemes • Assisting in catering management for events, including weddings, conferences, and other special occasions.

Assistant Beverage Manager tại Galaxy Hotel And Casino / Macau, China

7/2013 → 12/2016 (3 năm 5 tháng)

Macau

• Maintaining inventory levels of food, beverages, and supplies • Ensuring that all staff members are trained in food safety practices • Managing catering orders, functions, and events • Managing everyday operations, accounting and financial matters of F&B store • Supervising employee activities to conform to established standards and policies • Monitoring staff performance and training new employees as needed • Helping primarily with staffing and record keeping • Tracking spending and helping the facility stay on budget • Working under the direction of the manager who provides the necessary information • Designing unique menus • Handling customer complaints • Creating company policies • Complying with food and safety regulations • Preparing reports on how the restaurant is doing • Ensuring quality service • Managing staff • Creating and implementing processes and protocols • Controlling inventory • Handling billing and payments • Preparing management, variance, and financial reports

Bar Consultant, Da Nang City June 2024-Feb 2025 tại Kimochi Golden Bay Da Nang Hotel

6/2024 → 2/2025 (8 tháng)

Da Nang

I work directly to the owner and my main responsibility analyzing the existing operations of the bar and identifying areas of improvement, developing innovative and appealing beverage menus, including a variety of cocktails, wines, spirits, and non-alcoholic drinks. My salary a month 20 Million dong including food allowance and I need only 3 times a week and 4 hours per duty my reason for leaving end of contract • Training staff in customer service, bartending skills, and knowledge about various beverages • Implementing effective inventory management systems to monitor stock and reduce wastage • Advising on the layout and design of the bar for optimal functionality and aesthetic appeal • Implementing and maintaining hygiene and safety standards in line with local regulations • Providing guidance on pricing strategies to increase profitability • Organizing promotional events and marketing campaigns to attract new customers • Staying updated on the latest trends in the beverage industry and advising clients accordingly

Best Employee of the Year

12/2014

year-end reward for best work performance