Supervisor tại The Brix Saigon

8/2023 → Hiện tại

Vietnam

1. Staff Supervision & Development: - Schedule shifts, assign tasks, and monitor attendance. - Train staff on service standards, POS systems, and safety protocols. - Conduct performance reviews and address issues promptly. 2. Customer Service Excellence: - Resolve complaints and ensure guest satisfaction. - Engage with customers to promote specials and upsell offerings. - Maintain a welcoming atmosphere and address feedback. 3. Operational Management: - Oversee opening/closing procedures, cleanliness, and setup. - Ensure quality control of food/beverages by collaborating with kitchen staff. 4. Inventory: - Equipment and wine inventory. - Monitor stock levels, place orders, and minimize waste. 5. Compliance & Safety: - Enforce health, safety, and sanitation regulations (e.g., HACCP). - Adhere to alcohol licensing laws and ensure responsible service. - Conduct safety audits and maintain incident reports.