Teller tại Asia Commercial Bank (ACB) - Phu My Branch

12/2017 → 7/2020 (2 năm 7 tháng)

Ho Chi Minh, Viet Nam

Receive the daily operational funds at the beginning of the day and reconcile them at the end of the day. Execute deposit and withdrawal transactions (cash, gold, wire transfer) on customers' accounts. Conduct foreign currency exchange (cash, buying, selling, and wire transfer) for customers. Achievement: Executed deposit and withdrawal transactions on customers' accounts, processing over 200 transactions weekly with a 98% satisfaction rate. Processed transactions quickly and accurately, ensuring compliance with service quality standards and regulations.

Customer Service Representative/Specialist tại Asia Commercial Bank (ACB) - Phu My Branch

8/2020 → 6/2024 (3 năm 10 tháng)

Ho Chi Minh, Viet Nam

Consult and Provide Financial Products and Services: Develop a plan to approach and market to customers within the assigned portfolio and new customers, executing individual plans to achieve business targets. Take care of, gather, and analyze customer information to provide consultation and offer products and services that meet their needs. Upsell and cross-sell within the current customer portfolio. Receive and Execute Tasks within the Operational Process: Receive, verify, and execute transactions based on customer requests accurately, completely, and promptly, ensuring adherence to service quality standards. Perform customer identification and controls before and during transactions to ensure compliance with procedures and regulations. Achievement: Seek out and develop relationships with new customers while managing existing ones, increasing the customer base by 15%–20% annually. Negotiated interest rates with customers and successfully persuaded them to deposit a large amount in savings. Effectively handled complaints, achieving a success rate of over 90%. Successfully built good relationships with many customers.

Customer Service Officer tại Rooty Trip Phu Quoc Joint Stock Company

7/2024 → 1/2025 (6 tháng)

Phu Quoc, Kien Giang, Viet Nam

Communicate and Support Customers by Phone: Receive and respond to customer calls, assist them in resolving issues, or provide prompt and accurate information. Support customers in better understanding the company's products, services, and policies, ensuring the most satisfying experience. Update and Manage Customer Information: Store and update customer information in the management system to help the company better understand customer needs and improve services. Process Requests and Forward Information: Resolve customer requests promptly within the scope of work. Customer Care and Satisfaction Survey: Propose a plan and program to conduct customer satisfaction surveys that will help the company improve service quality. Plan a gift-giving program for the company’s loyal customers. Achievement: Resolved customer inquiries by providing accurate information and assistance, achieving a 95% satisfaction rate based on feedback surveys. Developed and implemented a customer satisfaction survey program, resulting in a 20% increase in service quality ratings. Effectively handled customer complaints to prevent negative media impact.

Exceeding Expectations Employee of the Year

2/2023

Awarded the "Exceeding Expectations Employee of the Year" at Asia Commercial Bank (ACB) from 2018 to 2023.

Văn Thị Ngân - Priority Relationship Manager

Asia Commercial Bank (ACB) - Ham Tu Branch

nganvt@acb.com.vn - 0963 533 009