Bùi Thị Quỳnh Nga
Hospitality employee
A detail-oriented hotel receptionist with 2+ years of experience in customer service. To obtain a dynamic position where I can contribute my skills and experience to drive company growth, while pursuing opportunities for advancement and income growth through continuous learning and performance
Thông tin cá nhân
Họ và tên
Bùi Thị Quỳnh Nga
Giới tính
Nữ
Ngày sinh
28/08/2000
Địa chỉ
12/8 Bế Văn Đàn, Quang Trung, Hà Đông, Hà Nội
Cập nhật
17/06/2025
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Nhân viên
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
Tiếng Anh (Khá)
Ngoại ngữ
Tiếng Anh (Khá)
Công việc mong muốn
Mong muốn về công việc
I thrive in guest-facing roles within luxury hotels that value teamwork and cultural diversity. Prefer locations in Hanoi’s city center , with flexibility for shift work. I'm completely open to job opportunities in other provinces nationwide, particularly in areas like Da Nang, Nha Trang or Phu Quoc, if the company provides staff housing and transportation arrangements.
Compensation aligned with my 2+ years of experience and industry benchmarks
Kỹ năng
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PMS Opera 80%
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Tin học văn phòng 80%
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Tôi có khả năng về Tiếng Anh, có thể đọc hiểu và giao tiếp tương đối tốt, thành thạo Excel, Word, Power Point 100%
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Sáng tạo 60%
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upselling 80%
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Lắng nghe và xử lý tình huống 80%
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Giải quyết phàn nàn 60%
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Fluent in English 80%
Học vấn - Chuyên môn
Vietnam Women’s Academy
Hospitality Management - Đại học - 2019 - 2022
Education Highlights
GPA: 3.49/4.0
Academic Scholarships: Awarded for outstanding performance in Semesters 1 & 2 (2022).
Class Leader: Elected to represent and coordinate class activities, fostering collaboration among peers.
Event Organizer: Spearheaded and participated in faculty/university networking events to strengthen student engagement.
Kinh nghiệm làm việc
Welcomer (Guest Relationship Officer) tại Khách sạn Pullman Hanoi
HÀ NỘI - 11/2022 - Hiện tại
Performs Front Office, Reception and Information operations, applying the organisational structure defined by the Front Office Manager
Restart operations Guest Relationship Outlet after Covid-19
Rebuild the work system of the outlet
Prepare room for guest based on hotel occupancy and guest's special request.
Make sure the lobby always operates smoothly
Maintain the proper atmosphere of lobby
Control the cleanliness of lobby
Welcoming and guiding hotel’s guest
Upselling hotel’s products and services
Making check-in and check-out processes
Maintain oversight of outlet item quantities and their usage status.
Assist the Supervisor and Finance Staff who controls in executing monthly inventory control procedures at the outlet
Relay critical information and directives between leadership and staff.
Review daily task list of member.
Check hotel occupancy and issue duty rosters for Manager based on occupancy.
Process and track all maintenance requests to ensure timely resolution.
Promotes the Pullman brand philosophy through his or her exemplary attitude, behaviour, uniform and excellent communication skills.
Collect guest feedback and the performance of the team to manager.
Handle and follow up on guest complaints to Manager
Making check-in and check-out processes
Introduce and upselling hotel’s products and services
Participate in training outlet members and trainee according to monthly training plan
Handle billing problems, items in OPERA system and VAT VNPT