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Bùi Thị Quỳnh Nga

Bùi Thị Quỳnh Nga

Hồ sơ 5 sao vàng 798 Lượt xem hồ sơ

Nữ, 28/08/2000, 25 tuổi

12/8 Bế Văn Đàn, Quang Trung, Hà Đông, Hà Nội

Cập nhật: 22/06/2026

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Liên hệ không thành công 1 16:17 04/08/2025
Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Nhân viên
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
Toàn Quốc, Hà Nội
Ngoại ngữ
Tiếng Anh (Khá)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Kinh doanh & tiếp thị, Tiền sảnh, Vui chơi & giải trí
Lĩnh vực
Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch, Khác

Giới thiệu bản thân

A detail-oriented hotel receptionist with 3+ years of experience in hospitality industry. Front Office Supervisor with a refined service mindset, known for a warm approach, effective service recovery, and strong team coordination. Attentive to guest emotions and operational details, consistently supporting service excellence and memorable guest experiences in a luxury environment.

Trình độ học vấn chuyên môn

Vietnam Women’s Academy

Hospitality Management - Đại học

2019 → 2022

Education Highlights GPA: 3.49/4.0 Academic Scholarships: Awarded for outstanding performance in Semesters 1 & 2 (2022). Class Leader: Elected to represent and coordinate class activities, fostering collaboration among peers. Event Organizer: Spearheaded and participated in faculty/university networking events to strengthen student engagement.

Kĩ năng

PMS Opera
Tin học văn phòng
Tôi có khả năng về Tiếng Anh, có thể đọc hiểu và giao tiếp tương đối tốt, thành thạo Excel, Word, Power Point
Sáng tạo
upselling
Lắng nghe và xử lý tình huống
Giải quyết phàn nàn
Fluent in English

Kinh nghiệm làm việc

Cluster Sale Coordinator tại Legacy Yên Tử - Mgallery Collection and Yen Tu Village

2/2026 → Hiện tại

Hà Nội

Prepared contracts, quotations, proposals, BEO making and sales-related documents. Monitored room bookings, events, group reservations, and sales activities, providing support to the Sales Manager as required. Worked closely with proactive sales team to understand the market, client’s demand and detailed notice in the system for operation team Coordinated with Reservations, Finance, and Operations to ensure smooth service delivery. Tracked payment status, deposits, and outstanding balances in coordination with the Finance team. Assisted in organizing site inspections, client meetings, and sales events. Assisted with invoicing, reporting, and contract follow-up. Worked as sales coordinator for conference and event team Other administration tasks

Front Office Supervisor tại Legacy Yên Tử - Mgallery Collection

8/2025 → 2/2026 (6 tháng)

Quảng Ninh

Coordinate between Sales, Reservations, Finance, and Operations teams to ensure seamless guest and event arrangements. Daily financial reporting. In charge of guest database and stays schedule. Point person for corporate client relations and reviewing guest feedback posted online. Worked with marketing team on campaign to increase guest bookings. Assisted accountant with accounting tasks. Handled in-person guest complaints.

Welcomer (Guest Relationship Officer) tại Khách sạn Pullman Hanoi

11/2022 → 8/2025 (2 năm 9 tháng)

HÀ NỘI

Performs Front Office, Reception and Information operations, applying the organisational structure defined by the Front Office Manager Restart operations Guest Relationship Outlet after Covid-19 Rebuild the work system of the outlet Prepare room for guest based on hotel occupancy and guest's special request. Make sure the lobby always operates smoothly Maintain the proper atmosphere of lobby Control the cleanliness of lobby Welcoming and guiding hotel’s guest Upselling hotel’s products and services Making check-in and check-out processes Maintain oversight of outlet item quantities and their usage status. Assist the Supervisor and Finance Staff who controls in executing monthly inventory control procedures at the outlet Relay critical information and directives between leadership and staff. Review daily task list of member. Check hotel occupancy and issue duty rosters for Manager based on occupancy. Process and track all maintenance requests to ensure timely resolution. Promotes the Pullman brand philosophy through his or her exemplary attitude, behaviour, uniform and excellent communication skills. Collect guest feedback and the performance of the team to manager. Handle and follow up on guest complaints to Manager Making check-in and check-out processes Introduce and upselling hotel’s products and services Participate in training outlet members and trainee according to monthly training plan Handle billing problems, items in OPERA system and VAT VNPT

Mong muốn về công việc

I thrive in guest-facing roles within luxury hotels that value teamwork and cultural diversity. Prefer locations in Hanoi’s city center , with flexibility for shift work. I'm completely open to job opportunities in other provinces nationwide, particularly in areas like Da Nang, Nha Trang or Phu Quoc, if the company provides staff housing and transportation arrangements. Compensation aligned with my 4+ years of experience and industry benchmarks

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