Welcomer (Guest Relationship Officer) tại Khách sạn Pullman Hanoi

11/2022 → Hiện tại

HÀ NỘI

Performs Front Office, Reception and Information operations, applying the organisational structure defined by the Front Office Manager Restart operations Guest Relationship Outlet after Covid-19 Rebuild the work system of the outlet Prepare room for guest based on hotel occupancy and guest's special request. Make sure the lobby always operates smoothly Maintain the proper atmosphere of lobby Control the cleanliness of lobby Welcoming and guiding hotel’s guest Upselling hotel’s products and services Making check-in and check-out processes Maintain oversight of outlet item quantities and their usage status. Assist the Supervisor and Finance Staff who controls in executing monthly inventory control procedures at the outlet Relay critical information and directives between leadership and staff. Review daily task list of member. Check hotel occupancy and issue duty rosters for Manager based on occupancy. Process and track all maintenance requests to ensure timely resolution. Promotes the Pullman brand philosophy through his or her exemplary attitude, behaviour, uniform and excellent communication skills. Collect guest feedback and the performance of the team to manager. Handle and follow up on guest complaints to Manager Making check-in and check-out processes Introduce and upselling hotel’s products and services Participate in training outlet members and trainee according to monthly training plan Handle billing problems, items in OPERA system and VAT VNPT