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Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
12 - 20 triệu
Đà Nẵng
Tiếng Anh (Giỏi), Tiếng Pháp (Giỏi)
5 sao
Hành chính, nhân sự, Lữ hành/ Du lịch (HDV, ĐH Tour...), Dự án BĐS/ Quản lý tòa nhà
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Charles de Gaulle University - Lille III in France
Intercultural Relations and International Cooperation - Thạc sĩ
2010 → 2011
Kĩ năng
Kinh nghiệm làm việc
Assistant Operations Manager cum Senior Sales Executive tại PEAK DMC VIETNAM - Destination Management Company in Vietnam
12/2011 → 2/2016 (4 năm 2 tháng)
Hanoi, Việt Nam
Tour Operations Management and Sales: Daily Tours – Short Break Adventures Trips – Group Inclusive Tours Assist Sales & Marketing Manager in developing business partnership and sales agents to expand sales yield Consult and customize tours/trips for clients Coordinate with Operations Manager and Business Development Manager in inspection and creating new itineraries, new trips/tours Build up Local Guide Schedule in a monthly basic, update Schedule daily and coordinate with local guides prior to Tours/Trips Build up in-house Transport Schedule and outsource Transport Schedule in a monthly basic, update all Schedules daily and coordinate with company drivers/suppliers prior to Tours/Trips Coordinate with local operators and leaders in service arrangement Keep and answer hotline 24 hour available for passengers’ tour requests/tour confirmation/local sales from Leaders/Local Guides and arranging all logistic required Assist Operations Manager in building up Leader Schedule and translating documents Assist Operations Manager and Deputy Operations Manager in leader/local guide recruitment and leader/local guide training Management and promotion of Responsible Travel (RT) Develop and coordinate Foundation projects supporting non-government organizations in the areas of health care, education, human rights, child welfare, sustainable development and in environmental and wildlife protection Promote RT philosophy and practices within the office environment Administrative jobs: Collate performance data and create regular salary and bonus reports Take responsibility for all updates on all brands trips prior to Leader schedule’s issuing Create and send daily and monthly reports to Operations Manager
Assistant Director (in charge of Sales – Operations and Projects’ management and implementation) tại Khuong Le Travel - The first travel company operating high-speed boat tours in Danang
11/2018 → 7/2018 (4 tháng)
Danang, Việt Nam
Sales and Operations: Lead to expanding agent partnership, developing sales programs in order to promote products’ awareness and increase employee morale. Research and discover methods to increase agent registration and activation. Write weekly team recaps explaining and analyzing team trends as well as justifying the team's productivity numbers. Set monthly goals explaining the outcome of those goals. Involve and manage operation team to handle operational tasks included making services reservation, customer care job. Control the services quality; update and keep a close contact with operation team, local suppliers; suggest the improvement for the services. Involve in emergency cases, complains. Investigate and provide proper feedback to agents and clients. Supervise all matters of the Human Resources for the operation team (recruitment, salary, bonus, etc.). Projects’s management and implementation: Prepare and assist with pre-installation process: writing - submitting contracts and all related documents, finding appropriate subcontractors, attending outside meetings, working to obtain all necessary permits as needed … Attend meetings and keep detailed meeting minutes for publishing to project team. Distribute all punchlists and the follow-up as necessary to ensure timely completion of punchlist work. Supervise all matters of the Human Resoures for the Project team (recruitment, salary, benefit policies …)
Assistant HR & Admin Manager cum Executive Secretary to the Board of Management tại Danameco Medical Joint-Stock Corporation
1/2017 → 7/2018 (1 năm 5 tháng)
Danang, Việt Nam
Management of Recruitment – Training and Development Segments for the whole Corporation Propose and deploy recruitment plans to complete all recruitment enquiries for the whole Corporation. Take care of entire recruitment process from recruitment enquiry to employment contract Involve in interview rounds and make appropriate recommendations on candidate selection for Board of Recruitment Work closely with other Departments / Branches / Factories and General Health Service Center for a deep knowledge of HR situations and development of human capital plans Work directly with leading online recruitment companies in Vietnam as well as job placement center and professional training centers in Danang Responsible for organization and realization of corporation recruitment events at job fairs in Danang Organize and participate in new comer orientation, all internal/ external trainings and formations to employees Lead the career development program to encourage employee contributions and improve organization attractiveness, including goal setting, feedback, performance evaluation, recommending new policies and practices on compensations/ benefits … Executive Secretary to The Board of Management’s Jobs Follow and report implementation progress of all corporate decisions – resolutions … to the Board of Management Responsible for organization of annual meeting of shareholders, the Board of Management’ meetings … Act as company adviser to ensure compliance obligations under relevant laws and the requirement of regulatory authorities are met (for example: law on enterprises, stock exchange, corporation’s charter …) Write and ensure timely issuing of corporate decisions, resolutions, official dispatch … on relevant channels under stock exchange law Handle company share transactions: issuing new shares, arranging dividend payments and observing all legal requirements
Assistant Property Sales Manager tại Laguna Lang Co – The first Fully-Integrated Resort in Vietnam – in Thua Thien Hue province, Vietnam
3/2016 → 12/2016 (9 tháng)
Huế
Responsible for the direct selling and soliciting of new business for actual residences and other residential developments Ensure perfect product knowledge to be provided professionally and accurately to clients Well perform the entire site inspection process from presenting sales models to show units Respond to enquiries by telephone, email and face to face meetings. Ensure the urgency in responding to enquiry Negotiate with clients on the selling price, terms and conditions Take care of the entire sales process from enquiry to signing of option forms to closing the sales deal. Ensure a strong follow-up in closing deals Obtain clientele feedback and offer constructive suggestion for improvement Maintain good relationship with current buyers/property owners Search for new enquiry sources to generate sales Maintain and regularly update sales database Make appropriate suggestions, recommendations to supervisors for the general improvement of the club