Duty Manager tại Movenpick Living West Hanoi

8/2024 → Hiện tại

Hanoi, Vietnam

- Supervise and coordinate all hotel operations during assigned shifts, ensuring smooth and efficient service. - Handle guest complaints and complex issues with professionalism, discretion, and effective problem resolution. - Lead and support front office, housekeeping, food & beverage, and other hotel departments to ensure service excellence. - Ensure compliance with safety, security, and hygiene regulations. - Train and mentor staff, fostering a culture of hospitality and continuous improvement. - In charge of department Loyalty program. Monitor accommodating member profiles to ensure all members can have their Reward points correspond to their stay. - Responsible for transportation and upselling report to be submitted to Front Office Manager and related department.

Guest Service Supervisor tại Movenpick Living West Hanoi

10/2021 → 8/2024 (2 năm 10 tháng)

Hanoi, Vietnam

- Efficiently manage check-in and check-out procedures, handling payments and room assignments. - Assist guests with inquiries, reservations, and special requests to enhance their stay. - Coordinate with housekeeping, concierge, and other hotel departments to meet guest needs. - Handle guest complaints with discretion, professionalism and effectiveness. - Maintain a thorough knowledge of hotel services and local attractions to provide personalized recommendations. - Uphold brand standards, ensuring a seamless and luxurious guest experience.

Guest Service Agent tại Pan Pacific Hanoi

8/2017 → 10/2021 (4 năm 1 tháng)

Hanoi, Vietnam

- Greet and have guests to feel welcome when they have check in and check out procedure and show recognition to frequent and membered guests. Also make sure they have a fast and effortless procedure with all the hotel's essential information provided. - Pay close attention and carefully listen to guest's needs and issues which they have during their stays and resolve them with efficiency to achieve guest's best satisfactions. - Promote the products and services of the hotel to maximize hotel's revenue and match guest's needs.

Club Service Agent tại Pan Pacific Hanoi

10/2016 → 8/2017 (10 tháng)

Hanoi, Vietnam

- Take responsibility for VIP guests's experience who use facilities and services at Club Lounge. - Maitain stock and cleanliness at Club Lounge to ensure guest's satisfaction. - Show recognitions so guests can feel valuable.

Nguyễn Thị Lệ Hoàn - Former Front Office Manager

Movenpick Living West Hanoi

nguyen.lehoan@the-ascott.com - (+84) 947 487 279

Nguyễn Văn Tân - Front Office Manager

Movenpick Living West Hanoi

tan.nguyenvan@movenpick.com - (+84) 372 816 589