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Nhung Trinh

Nhung Trinh

Hồ sơ 5 sao bạc 43 Lượt xem hồ sơ

Nữ, 18/02/1988, 37 tuổi

106/D6 Hoang Mai, Ha Noi, Viet Nam

Cập nhật: 06/05/2025

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Thông tin liên hệ

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Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Giám sát
Mức lương mong muốn
20 - 30 triệu
Nơi mong muốn làm việc
Toàn Quốc
Ngoại ngữ
Tiếng Anh (Khá)
Quy mô công ty lớn nhất từng làm
N/A
Công việc mong muốn
Buồng phòng, Hành chính, nhân sự, Tài chính, kế toán
Lĩnh vực
Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch, Lao động ngoài nước

Giới thiệu bản thân

TO WHOM IT MAY CONCERN, I am writing to express my strong interest in opportunities within the hospitality management industry. With a Master’s degree in Hospitality Management from Widener University and over five years of experience in hotel operations, I bring a proven track record of delivering exceptional guest experiences and maintaining operational excellence. In my previous roles, I have honed my skills in guest relations, team coordination, and problem-solving. As a Night Auditor at Courtyard by Marriott Wilmington Brandywine, I ensured accurate financial reporting and collaborated with sales teams to maintain reservation accuracy, contributing to seamless operations. Additionally, my experience as a Housekeeper at both the Philadelphia Airport Marriott Hotel and Residence Inn by Marriott Philadelphia Center City emphasized my commitment to maintaining high cleanliness standards and exceeding guest satisfaction. Beyond my hands-on experience, I possess strong organizational and communication skills that have allowed me to lead and mentor teams effectively. My ability to manage diverse tasks, coupled with fluency in both Vietnamese and English, positions me to serve a wide-ranging clientele and foster positive relationships across cultural boundaries. I am confident that my dedication to excellence, combined with my academic background and professional expertise, will make a valuable contribution to your organization. I would welcome the opportunity to discuss how my skills and experiences align with your needs. Thank you for considering my application. I look forward to the possibility of contributing to your team. SINCERELY, Nhung Trinh

Trình độ học vấn chuyên môn

Widener University

Hospitality Management - Thạc sĩ

2015 → 2017

Học viện Ngân hàng

Tín dụng - Đại học

2006 → 2010

Kĩ năng

Guest Relations Management
Financial Reporting
Conflict Resolution
Teamwork
Time Management
Leadership Skill
Effective Communication

Kinh nghiệm làm việc

Credit Manager tại Petrolimex Group Joint Stock Bank

2/2012 → 4/2015 (3 năm 2 tháng)

Hà Nội, Việt Nam

Managed a diverse portfolio of clients, assessing creditworthiness and approving loans within compliance guidelines. Enhanced customer satisfaction by rapidly resolving client concerns with tailored financial solutions. Collaborated with cross-functional teams to develop credit policies that improved operational efficiency and reduced loan default rates. Trained and mentored junior staff on credit evaluation processes and customer relationship management.

Night Auditor and Front Office Agent tại Courtyard by Marriott Wilmington Brandywine

3/2017 → 6/2017 (3 tháng)

Wilmington, Delaware, USA

Ensured smooth overnight operations by managing guest interactions, handling late arrivals and early departures, and resolving issues with discretion and efficiency. Maintained accurate financial records through thorough night audit procedures, balancing daily transactions and preparing essential reports for management. Coordinated closely with reservations and sales teams to verify bookings, support account management, and uphold data accuracy across systems.

Housekeeper tại Philadelphia Airport Marriott Hotel

6/2017 → 8/2018 (1 năm 2 tháng)

Philadelphia, Pennsylvania, USA

Ensured guest rooms were clean, well-stocked, and inviting, exceeding quality standards. Managed inventory for housekeeping supplies to maintain smooth operations. Responded to guest feedback with patience and professionalism to enhance their stay.

Housekeeper (AM and PM) tại Residence Inn by Marriott Philadelphia Center City

9/2018 → 9/2025 (7 năm )

Philadelphia, Pennsylvania, USA

Maintained high standards of cleanliness and organization in guest rooms and common areas. Proactively communicated with guests to ensure satisfaction and address special requests.

Mong muốn về công việc

With my background and skills developed through years of working at Marriott, I hope to join an international and professional environment where I can continue to grow and contribute my knowledge. I value a workplace that encourages teamwork, respects experience, and maintains high standards of hospitality.

Giải thưởng

Thông tin tham khảo

Brian Grappiolo - Senior Operation Manager

Philadelphia Airport Marriott Hotel

Brian.Grappiolo@marriott.com - +1 267-844-3931

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