Franchise Training Manager tại THOUSAND MILES JOINT STOCK COMPANY

10/2024 → 3/2025 (4 tháng)

HCMC

✔ Designing an orientation program for new employees involves creating a comprehensive training plan; ✔ Developing a structured training roadmap and framework that meets the specific needs of the organization; ✔ Collaboration with relevant departments is crucial in designing the training content and selecting suitable materials; ✔ Direct supervision of training sessions is adhering to the approved training plan; ✔ Established processes and regulations related to training should be developed, including training report forms and periodic evaluation reports to assess the effectiveness of training programs;

FREELANCE F&B Consultant, Malaysia, Vietnam tại FREELANCE F&B CONSULTANT - MALAYSIA

1/2017 → 10/2023 (6 năm 8 tháng)

HCMC

1. SAVOURE Project ✔ Analyzed and compared Savoure's bakery shops to competitors like Givral, Coffee House, Tous Les Jours, and ABC Bakery; ✔ Created and formatted key operational documents, including an employee handbook, orientation materials, checklists, job descriptions, standard operating procedures, and administrative forms; ✔ Additionally, toured Savoure's production facility, provided feedback on their operations and procedures, and made recommendations to help them improve before deciding whether to expand the brand; 2. BONCHON Project ✔ Responsibilities included creating and formatting various operational documents such as the employee handbook, orientation materials, checklists, job descriptions, standard operating procedures, and administrative forms; ✔ Additionally, inputted data into the system; ✔ Opened new accounts, and planned staff training schedules; 3. MANILA, BANGALORE, DUBAI Project ✔ Developed and refined the restaurant menu, including recipes, cost analysis, and profit and loss projections; ✔ Solicited and compared price quotes from multiple suppliers for goods and inventory;

Franchise Training Manager tại SKHK COMPANY (Barbecue Restaurant – Franchise)

11/2013 → 7/2015 (1 năm 7 tháng)

HCMC

✔ Responsible for writing training documents and training domestic and international Barbecue Garden staff to ensure standards and procedures are maintained; ✔ Designed training programs and professional development courses to facilitate meeting organizational goals and individual professional needs; ✔ Estimated and managed training operation costs within the budget to maximize return on investments; ✔ Determined potential of training programs to meet the organization's future needs; ✔ Assisted human resources in designing appraisal programs and training materials; ✔ Researched new techniques for possible inclusion into the existing training process; ✔ Conducted duties in a courteous, safe and efficient manner, in accordance with Barbecue Garden's policies, to maintain a high level of service; ✔ Analyzed and responded to guest and employee feedback to drive continuous improvement of products and performance;

Training & Development Manager tại SAIGON GOURMET CONSULTING (Zan Z Bar Restaurant)

7/2012 → 11/2013 (1 năm 4 tháng)

HCMC

✔ Served as the acting Restaurant Manager in any SGG outlet when required; ✔ Provided regular training sessions and inform SGG personnel of upcoming sessions through the internal newsletter; ✔ Set excellent examples of guest service and professional conduct, including appropriate uniform and behavior; ✔ Promoted outstanding service by training and educating employees; ✔ Maintained consistent service standards to ensure guest satisfaction and encourage repeat business, as measured through customer feedback forms; ✔ Trained staff on techniques to actively maximize Food & Beverage sales through suggestive up-selling and cross-selling; ✔ Designed and developed training and development programs based on the organization's and individuals' needs; Modify and improve existing programs as necessary;

Outstanding Guest Services

1/2012

From Wyndham Kingsgate Resort - USA

Best Employee

12/2010

From Zan Z Bar Restaurant

Ms. Mai Thi Cam Nhung - Trưởng phòng nhân sự

Thousand Miles Joint Stock

maicamnhungmv@gmail.com - +84(0) 911-368-468

Mr. Robert Beausoleil - Consulting Director

Freelance and Franchise Projects

robertbeausoleil@yahoo.com - +84(0)122-303-9633