RESTAURANT MANAGER tại Fusion Original Saigon Centre

8/2024 → Hiện tại

Hồ Chí Minh

F&B Department Head, working alongside and supporting the Executive Chef in completing assigned tasks. Report directly to the GM. Managing all food and beverage operations, including restaurants, bars, events, and room service. Developing and implementing strategic plans to achieve revenue and profitability targets. Works closely and directly with supervisors and team leaders, providing clear task assignments in managing and operating the team. Esuring consistent service quality. Ensuring high standards of food and beverage quality, presentation, and service. Training, mentoring, and supervising staff to deliver exceptional customer service. Working with Excutive chef in creating and maintaining menus that re­flect current culinary trends and meet guest preferences. Assist with marketing events. Monitoring inventory levels and managing ordering to minimize waste and maximize profitability. Implementing and enforcing health and safety protocols to ensure compliance with regulations. Handling guest feedback and resolving any issues or complaints promptly.

RESTAURANT MANAGER tại Gran Melia Nha Trang

6/2023 → 8/2024 (1 năm 2 tháng)

Nha Trang

Coordinate daily Front of the House and Back of the House restaurant operations. Deliver superior service and maximize customer satisfaction. Respond efficiently and accurately to customer complaints. Regularly review product quality and research new vendors. Organize and supervise shifts. Appraise staff performance and provide feedback to improve productivity. Estimate future needs for goods, utensils and cleaning products. Ensure compliance with sanitation and safety regulations. Manage restaurant’s good image and suggest ways to improve it. Control operational costs and identify measures to cut waste. Create detailed reports on weekly, monthly and annual revenues and expenses. Promote the brand in the local community through word-of-mouth and restaurant events, promotions. Train new and current employees on proper customer service practices. Implement policies and protocols that will maintain restaurant service.

ASSISTANT RESTAURANT MANAGER tại Amanoi

6/2021 → 6/2023 (2 năm )

Phan Rang - Ninh Thuận

Opening and/or closing the restaurant. Appointing, inducting, and mentoring new staff members. Recording all income, expenses. Ensuring that cash registers are balanced. Creates a positive team atmosphere among Team Members. Sets high standards for appropriate team behaviour on shift. Handle guest complaints in restaurants. Ensures product quality and great service. Works with food and beverage staff to ensure proper food presentation and proper food handling procedures. Assist in planning regular and special event menu. Assist the Outlet Manager to manage ordering and obtaining supplies. Assist the Outlet Manager on planning, training, upselling to hit revenue's budget. Arrange for maintenance and repair of equipment and other services.

Trần Thanh Trí - Executive Chef

Fusion Original Saigon Centre

tranthanhtri.0319@gmail.com - 0909851331