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A passionate and creative individual with strong communication and service experience in the hospitality industry. I am now seeking an opportunity to shift to the marketing field — especially content and brand marketing — where I can apply my storytelling skills, customer insight, and ability to understand user behavior. My goal is to build meaningful campaigns that connect brands with audiences.
I am seeking to transition into the fields of marketing, sales, or business operations, where I can leverage my background in customer service, communication, and creativity gained through my experience in the hospitality industry. I am eager to learn more about branding, communication, and customer management, aiming to become a versatile team member who contributes meaningfully to business growth. With a proactive mindset, a positive attitude, and a high sense of responsibility, I am ready to start from an entry-level or trainee position to develop my skills and deliver real value.
Thuong Mai University - Ha Noi Hotel management (Tourism Faculty) 2020 - 2024 Minor: Communication in English & Chinese TOEIC: 500+ Information Technology level Basic proficiency (MS Office, Internet research)
• Welcomed and supported guests, managed service flow. • Participated in planning content and advertising services for the restaurant. • Collaborated on social media promotions and in-house branding activities. • Gained first-hand insight into customer needs and real-time feedback.
• Practiced multi-position support and team collaboration. • Developed multitasking and presentation skills. • Worked in a high-pressure, international environment.
• Led service team, improved daily operations and team communication. • Enhanced customer experience, understood customer psychology. • Trained new team members in service and communication skills.