Marketing & Communication Manager (Head of Marcom) tại Mai House Saigon Hotel

9/2022 → 4/2025 (2 năm 7 tháng)

Ho Chi Minh City

• Awarded Leader of the Quarter (2023 & 2024). • Raised TripAdvisor ranking from #134 to #8 in 9 months. • Achieved 96.44/100 TrustYou score through ORM and social media engagement. • Led F&B marketing campaigns that consistently filled 120 pax/night for buffet dinners. • Conceptualized and launched the hotel’s first-ever Mooncake Collection, contributing to seasonal revenue and brand differentiation. • Established and managed Mai Priority, a guest loyalty program enhancing repeat business and direct bookings. • Forged partnerships with Gucci, Louis Vuitton, Forbes Vietnam, Elle Vietnam, CCIFV (French Chamber of Commerce and Industry in Vietnam), AmCham, and others.