Front Desk Clerk tại Lotte Hotel Hanoi

7/2022 → Hiện tại

Hanoi

Greeted and assisted guests, clients, and visitors with a professional and welcoming attitude. Managed multi-line phone system, directed calls, and handled inquiries promptly. Coordinated check-ins, check-outs, and appointment scheduling with accuracy and efficiency. Handled cash, credit card, and digital payments with accuracy and efficiency. Issued receipts, processed refunds, and balanced cash drawer at the end of each shift. Handled administrative tasks such as email correspondence, data entry, filing, and document preparation. Provided support to management and other departments when required. Ensured high levels of customer service and satisfaction in a fast-paced environment

Front Desk Receptionist tại Mon Regency Hotel

11/2017 → 3/2021 (3 năm 3 tháng)

1 Phan Dinh Phung, Hoan Kiem, Ha Noi