Oxford Brookes University, Oxford, United Kingdom

Coventry University, Coventry, United Kingdom

National Economics University (NEU), Hanoi

Receptionist tại The Priest House

A 4-star hotel with 46 rooms, weddings, conferences, campings, kayak, restaurant and bar services. - Contributed to increased accommodation and function sales by identifying upselling opportunities during guest interactions. - Managed guest accounts, monitored high balance reports, and flagged potential credit risks. - Assisted Operation Manager to communicate effectively between departments. - Handled and negotiated guests’ inquiries, complaints and reports to meet customer satisfaction and raise sales. - Provided informal supervision and training to new receptionists, contributing to front desk consistency. - Monitored business contracts and conference billing, ensuring timely payments and accurate financial records. - Acted as liaison for wedding/conference clients, ensuring smooth handover between departments. - Maintained accurate data on Guestline PMS to ensure seamless reservation and billing processes. - Collaborated with F&B on tailored proposals for corporate and private events.

F&B Assistant tại Oxford University

- Provided logistical and guest support at high-profile events with up to 1700 international delegates. - Assisted with seating, dinner service, and real-time guest coordination. - Ensured smooth execution of events through proactive communication and teamwork.

Communication Department Assistant tại Vietnam Red Cross Society

- Supported planning and execution of international conferences and events with 600+ delegates. - Acted as liaison between partners and VIPs, ensuring smooth communication and scheduling. - Gained experience coordinating across teams under tight deadlines.

Receptionist tại Crown Hotel

A 22-room modern hotel with smart keys, travel services, bar and restaurant. - Delivered excellent customer service to drive guest retention and positive reviews. - Handled reservations with attention to maximizing occupancy and minimizing cancellations. - Monitored business contracts and conference billing, ensuring timely payments and accurate financial records. - Maximized room occupancy through careful reservation management and proactive communication. - Engaged guests with tailored recommendations on services, contributing to bar/restaurant sales. - Built relationships with walk-in customers, converting inquiries into confirmed bookings.