Internship in F&B Service tại Renaissance Lucerne Hotel

4/2018 → / (7 năm 4 tháng)

Luzern, Switzerland

• Delivered breakfast and room service with eciency and care. • Maintained cleanliness and setup of the hotel lounge area. • Relled mini bars and ensured accurate room inventory. • Restocked and presented breakfast items in an appealing manner. • Monitored and maintained inventory of food, beverages, and supplies.

Internship in F&B Service tại Hoti's Seerestaurant Pauli

1/2019 → 7/2018 (6 tháng)

Gersau, Switzerland

• Provided attentive service in an Italian restaurant setting. • Understood menu items and ingredients to accommodate guest preferences and dietary restrictions. • Assisted in organizing and serving dinner events for local festivals with up to 2,000 guests, ensuring smooth service and guest satisfaction. • Demonstrated strong teamwork, time management, and adaptability in high-pressure, large-scale dining environments.

Internship in Front Office tại The Mira Hotel and Convention Center Binh Duong

9/2020 → 7/2019 (1 năm 2 tháng)

Binh Duong, Vietnam

• Managed front desk operations, including check-ins and check-outs for individuals and groups. • Assigned rooms, issued keys, and handled guest payments and billing. • Delivered messages and coordinated with other departments to ensure smooth service. • Served as the main point of contact for guest inquiries and support throughout their stay. • Handled food and beverage requests and coordinated third-party services (tours, taxis, transfers, rental cars), ensuring timely delivery. • Resolved guest complaints and conflicts professionally, maintaining high levels of customer satisfaction.

Restaurant Manager in Training tại HTMi - Hotel and Tourism Management Institute Switzerland

8/2021 → 12/2020 (8 tháng)

Sorenberg, Switzerland

• Assisted in teaching and guiding basic F&B service lessons for first-year students and helped assess their final grades during practical restaurant sessions. • Scheduled service duties for over 100 students and maintained restaurant operations at peak performance for student and teacher meals. • Monitored inventory for the restaurant and coffee shop to ensure adequate stock levels. • Provided support during school events when the restaurant was used as a venue.

F&B Service Trainee tại Co Chin Chin Bistro Zurich

1/2022 → 12/2021 (1 tháng)

Zurich, Switzerland

• Served in a renowned Vietnamese restaurant located in the bustling city center of Zurich. • Coordinated with kitchen and service staff to ensure timely delivery of food and beverages. • Provided exemplary service to over 60 guests per dinner shift. • Self-taught reservation and POS system operation in German.

Restaurant Team Leader tại Fusion Original Saigon Centre

2/2023 → Hiện tại

Ho Chi Minh city, Vietnam

• Managed shift operations and coordinated with departments to ensure smooth service. • Assigned tasks, supervised new sta, and provided support. • Developed SOPs and conducted staff inductions with the Supervisor. • Initiated e-billing transition in compliance with tax regulations, collaborating with Finance to standardize cashier procedures. • Led training and managed billing, using EIMS for e-billing and e-invoice processing, ensuring compliance with tax regulations and accurate financial reporting. • Managed billing and discount matrix for the hotel’s first loyalty program and VIP guest benefits. • Handled complex service issues to protect the restaurant and hotel reputation. • Collected customer feedback and resolved complaints effectively.

Lu Vinh Phát - Restaurant Manager

Fusion Original Saigon Centre

phat.lu92@gmail.com - 0904 912 961