Food and Beverage Supervisor tại The Star Entertainment Group

1/2022 → 5/2023 (1 năm 3 tháng)

Sydney, Australia

- F&B Supervisor at Sokyo - a 200-seat awards winning Japanese restaurant at The Star - Responsible for training plan for a team of 40 team members, ensuring everyone's performance is up to organisational & Forbes standards - Looked after rewards & recognitions, motivated people, and provided equal opportunities for all TMs to grow - Supported team members in daily operations, to ensure excellent guest experiences, responding guests enquiries, and resolve complaints in professional manner - Drove positive reviews on social platforms (Tripadvisor, Google, etc.) - Restaurant was awarded 1 Chef Hat by SMH Good Food Guide, ranked 25 on the Delicious 100 and Best Japanese restaurant in NSW 2022

Assistant Restaurant Manager tại Merivale

5/2023 → 5/2023 ()

Sydney, Australia

- Assistant Restaurant Manager at Mumu at Merivale - a 200-seat Southeast-Asian Restaurant by celebrity chef Dan Hong - Responsible for hiring, training, and staff scheduling - Monitored staff performances with personalised training, providing feedbacks when required - Managed restaurant reservations, ensured efficient use of seating capacity, and maintained relationship with regular guests - Run restaurant operations in the absence of Restaurant Manager - Restaurant was awarded 1 Chef Hat by SMH Good Food Guide

Restaurant Manager tại Hotel Indigo Potts Point Sydney - Proinvest Group

8/2023 → Hiện tại

Sydney, Australia

- Restaurant Manager at Luc San - a 95-seat French Japanese Restaurant by renowned chef Luke Mangan - Part of the opening team at Hotel Indigo Pott Points, and look after 4 F&B outlets (Luc San, X Cafe, Room Service, and Minibar) - Supported the opening of Harper Rooftop Bar and POS transition project at Kimpton Margot Hotel - Assisted Group Director of F&B with setting up and updating POS system for all F&B Outlets within Pro Invest Group - Develop and maintain SOPs to establish and uphold service standards, ensure consistent and excellent service quality in all new opening venues - Recruit, onboard new TMS, and provide comprehensive trainings - Oversee robust financial management, cost control, and take the lead in developing and implementing strategies aimed at boosting overall sales - Collaborate with other departments for hotel development strategies, considering guests experiences, market trends, and profitability - Implement marketing strategies to attract guests to new venues, promote special offers, and upsell venues for function & events

Ambassador of the week - Sofitel Sydney Wentworth

1/2019

Awarded as Ambassador of the week for taking ownership and successfully managing an 1000-pax event

Nominee for 2024 HM Awards under F&B Associate Category

11/2024

The HM Awards (Hotel Management Awards) are prestigious industry awards that recognise excellence in the accommodation and hospitality industry across the Australasia-Pacific region. I was honoured to be nominated for the 2024 HM Awards (F&B Associate category), for my contribution to the successful operations at Pro-Invest Group.