F&B Manager-in-Training tại Keswick Hall & Golf Club

9/2022 → 9/2023 (1 năm )

Keswick

• Assisted in coordinating special events and functions at the club, including menu planning, setup, and execution. • Assisted in developing and implementing new cocktail menus to attract and engage customers. • Assisted in training and development of new F&B staff members, ensuring they acquire necessary skills and knowledge to provide exceptional service to guests. • Assisted in maintaining inventory of food and beverage supplies, ensuring adequate stock levels for events and daily operations. • Assisted in conducting wine tastings and educating guests on different wines and food pairings.

F&B Server tại Hôtel des Arts Saigon, MGallery Collection

11/2023 → 7/2024 (7 tháng)

Ho Chi Minh City

• Welcomed guests, presented and answered about the food & beverage menu. • Assisted guests with recommendations and upsold to guests. • Assisted in organizing and cooperating special events for guests. • Assisted in conducting wine tastings and educating guests on different wines and food pairings. • Assisted in maintaining quality service in the dining area.

F&B Manager-in-Training tại The Ritz-Carlton Charlotte

8/2024 → Hiện tại

Charlotte

• Rotated across In-Room Dining, Lobby Lounge, Restaurant, and Coffee Shop, gaining hands-on experience in luxury F&B operations. • Supervised daily operations in each outlet, ensuring seamless service delivery and adherence to The Ritz-Carlton brand standards. • Coordinated with staff and kitchen teams to fulfill guest requests, manage reservations, special events, and anticipate unexpressed needs. • Conducted team training on SOPs, SOS, Wine and Food Pairing and customer service etiquette to uphold service excellence. • Conducted structured training sessions to team members on Forbes Travel Guide and Leading Quality Assurance (LQA) service standards. • Participated in cost control efforts, inventory tracking, and vendor coordination to support operational efficiency. • Shadowed F&B Operation Managers to gain exposure to budgeting, financial planning, staffing decisions, and schedule management. • Consistently followed The Ritz-Carlton Service Values, and brand-specific standards to enhance guest satisfaction and team performance.

Q2 5-Star Employee

7/2025

Nomination for Q2 5-Star Employee

Rachel Snogles - Club Grill Manager & Keswick Trainer

Keswick Hall

rsnogles@keswick.com - +1 434 284 4217

Vuong Chieu Phat - Former Restaurant Manager

Social Club Restaurant

phat.vuong@accor.com - +84 778 484 797

Stefano Tierno - Director of Food and Beverage

The Ritz-Carlton Charlotte

Stefano.Tierno@ritzcarlton.com - +1 980 710 3277