I am a dedicated and guest-focused hospitality professional with over three years of experience as a Customer Service Representative at Oakwood Residence Saigon, a premium serviced apartment. Throughout my time there, I demonstrated an excellent ability to manage reservations, execute efficient check-in/out procedures, and professionally resolve guest complaints. I also have experience training new staff and supporting my team to improve performance. With my bilingual communication skills (Vietnamese and English) and a strong work ethic, I was twice awarded “Best Associate of the Month” for my outstanding performance. I was also recognized as a Top 5 Rising Receptionist in a 2019 challenge.

- Position: Front Desk Agent or Supervisor - Size: a 4-5 star hotel in Ho Chi Minh City - Expectation: I am eager to be part of an organization with a structured corporate culture training program, which would allow me to quickly integrate and adopt the hotel's excellent service standards. I believe that with my dedication and quick learning ability, I will become a valuable team member, helping to provide guests with memorable experiences.