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Dưới 1 năm
Nhân viên
Thỏa thuận
Tiếng Anh (Khá)
5 sao
Ẩm thực
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Phenikaa University
Hospitality Management - Đại học
2021 → 2025
Kĩ năng
Communication Skill | |
Teamwork | |
Problem-Solving Skill | |
Time Management Skill |
Kinh nghiệm làm việc
Nhân viên thời vụ tại JW Marriott Hanoi
4/2022 → 2/2023 (10 tháng)
Hà Nội
- Supported banquet operations for weddings, corporate events, and large-scale conferences, ensuring smooth execution and adherence to Marriott standards. - Assisted with food and beverage service, table setup, and post-event breakdown while maintaining attention to detail. - Adapted quickly to fast-paced, high-pressure environments, handling last-minute changes with flexibility and professionalism. - Developed soft skills including teamwork, communication, and time management through direct interaction with colleagues and guests.
Thực tập sinh- Club InterContinental Lounge tại InterContinental Hanoi Landmark72
5/2024 → 7/2024 (2 tháng)
Hà Nội
- Delivered personalized guest service for VIPs and business travelers by greeting them warmly, remembering their preferences, and creating a welcoming atmosphere. - Provided F&B service during breakfast, afternoon tea, and evening cocktail, ensuring each guest received attentive, professional, and seamless service. - Assisted guests with daily needs such as reservations, local recommendations, and special requests, ensuring they felt valued and cared for. - Anticipated guest needs by observing behavior and proactively offering assistance. - Practiced cross- cultural communication with international guests, developing the ability to adapt tone, style, and approach to different cultures.
Thực tập sinh tại InterContinental Hanoi Landmark72
1/2025 → 3/2025 (1 tháng)
Hà Nội
- Intern at Club InterContinental Lounge for VIP guests and businessmen - Learned to handle guest complaints and support service recovery under supervisor guidance. - Provided information about hotel services, amenities, and local attractions to guests, enhancing their overall experience - Gained exposure to five-star SOPs, including hygiene standards, service etiquette, and brand consistency. - Supported daily operations such as inventory checks for premium beverages and snacks. - Worked effectively in team-based settings, assisting colleagues during peak hours to ensure smooth service flow. - Coordinated with kitchen and F&B teams to maintain seamless operations, demonstrating teamwork and adaptability in a luxury environment.