RESTAURANT SUPERVISOR tại Pullman Saigon Centre

2/2023 → / (2 năm 10 tháng)

TPHCM

Currently entrusted with many responsibilities of Restaurant Manager and Assistant Restaurant Manager positions (as these roles are not in place), successfully handling managerial tasks for over 3 years. Assisted Manager in overseeing daily operations, serving an average of 350 guests/day, ensuring smooth service and guest satisfaction. Achieved 90 points in HACCP audit and improved LQA score from 87% to 94.6% within one year, reflecting strong commitment to quality and service excellence. Led purchasing coordination and implemented cost-control initiatives, reducing raw material waste by 15%. Supervised scheduling, task delegation, and performance monitoring for the restaurant team. Designed and implemented training programs (2 times/week), enhancing staff skills, service consistency, and team motivation. Developed strong guest relations, with a focus on VIP and regular customers, to drive loyalty and satisfaction. Oversaw inventory management, OS&E control, and financial reconciliation to improve operational efficiency. Supported AFBM and FBM with complaint resolution, reporting, and proposing solutions for continuous service improvement.

RESTAURANT CAPTAIN tại Mercure Đà Lạt Resort

1/2022 → Hiện tại

Lâm Đồng, Đà Lạt

Supervised daily operations, monitored material usage, and coordinated with purchasing and kitchen teams to ensure efficiency and cost control. Improved ordering processes and inventory management through Excel and internal systems. Oversaw cleanliness, hygiene, and restaurant atmosphere in line with Accor standards. Trained and guided staff on F&B knowledge to maintain consistent service quality. Promoted outlet’s specials and engaged with guests to enhance dining experiences.

Heartist of the month July 2025

7/2025

Staff of the month

KAREL VOLDER - F&B Manager

Pullman Saigon Centre

karel.volder@accor.com

Nguyễn Mai Uyên - Giảng Viên

FPT University

uyennm2@fpt.edu.vn - 0359 994 113