Team Leader tại Lierbær AS

4/2025 → 10/2025 (5 tháng)

Lier - Norway

Led a team of 43 workers in planting, harvesting, and checking the quality of strawberries. Improved work efficiency and finished harvests 20% faster through simple planning and team motivation. Managed daily tasks such as tracking work progress, checking equipment and supplies (planned inventory for 3+ weeks), and supporting the irrigation system. Reduced downtime by 15% using basic data tracking in Excel. Organized shift schedules, handled last-minute changes, and assigned tasks for different roles (planters, drivers, irrigation staff) to keep work running smoothly during busy seasons. Acted as an interpreter, delivering instructions from contractors to workers, and communicated with outside groups (local authorities, police, warehouse staff, and residents) to solve problems quickly. Responded well to unexpected issues such as weather or external factors, kept the team safe with zero incidents, and completed all project goals.

Doorman tại Regent

10/2023 → 2/2025 (1 năm 4 tháng)

Phú Quốc

In charge of coordinating operations during peak periods with hundreds of daily arrivals, ensuring seamless guest experiences without compromising luxury service standards. Managed valet and parking operations, directing vehicles efficiently and prioritizing VIP arrivals while maintaining a safe and organized external environment. Oversaw buggy operations, coordinating resort drivers via internal software, front desk, call center, and resort-specific ride apps to ensure timely and smooth guest transfers. Coordinated closely with Security to control the perimeter and surrounding areas, ensuring the safety of guests and staff during arrivals, departures, and major events. Welcomed and assisted high-profile VIP delegations, including heads of state, maintaining confidentiality and orchestrating smooth, secure arrivals that reflected the resort’s refined hospitality. Took primary responsibility for external security and guest flow during major global events such as Ironman 70.3 Phu Quoc 2023 & 2024 (2,000+ athletes from 50+ countries), working closely with the organizing company and event teams to manage corridors and arrivals efficiently. Handled emergent situations including labor safety incidents, media crises, and sensitive information involving global celebrities, ensuring guest privacy and maintaining the resort’s high standards of discretion. Anticipated guest needs and provided thoughtful support with luggage, valet, directions, and transfers, turning routine tasks into premium experiences aligned with the resort’s brand philosophy. Assisted event companies and vendors in setting up private villa dining and special guest requests, ensuring a flawless, personalized experience. Coordinated operations with Front Office, Concierge, Transportation, Security, and other departments to create a cohesive, safe, and elegant guest journey. Created meaningful interactions through anticipatory service, polished problem-solving, and professional conduct, leaving lasting impressions that reinforced the resort’s luxury DNA.

Guest Relation Officer tại Wyndham Grand

12/2021 → 6/2023 (1 năm 6 tháng)

Phú Quốc

Assisted a high volume of daily arrivals 500 - 700 guests/day, consistently keeping check-in lines short and maintaining smooth flow during peak hours. Known for quick and clear communication, helping guests receive needed information without delays and reducing unnecessary follow-ups. Earned strong guest recognition through comment cards and online reviews, often mentioned by name for friendly and attentive service. Successfully handled a wide range of guest concerns—from room readiness to special requests—by offering practical solutions on the spot. Frequently trusted to take over sensitive or complex cases thanks to a calm approach and ability to reassure guests effectively. Restored guest satisfaction through personalized gestures and consistent follow-up, contributing to improved overall guest sentiment for the resort. Maintained service consistency aligned with brand expectations, especially during high-season periods when standards are hardest to uphold. Actively promoted resort offerings (dining, activities, spa), helping generate steady upsell revenue each month. Provided tailored assistance for VIP, VVIP, and repeat guests, supporting long-term guest loyalty. Efficiently connected guest needs with Housekeeping, Engineering, F&B, and Security, helping shorten waiting time for room changes, amenities, and technical fixes. Produced accurate daily reports, guest profiles, and service logs that supported the Front Office management team in decision-making. Assisted large groups and events, ensuring schedules, room allocations, and special arrangements were communicated smoothly across departments.

Regent Master of September 2024 (Regent Phu Quoc)

10/2024

Through positive contributions that strengthened brand identity and reinforced Regent’s core service values, the Regent Master Award served as a meaningful recognition of my professional capability and service mindset. It reflects how each individual, with their own unique qualities, shares the same purpose: delivering genuine guest satisfaction.

Guest Choice Recognition June 2022 (Wyndham Grand Department Adward)

7/2022

Through delivering brand-aligned values in a gentle yet impactful way, I consistently contributed to positive guest feedback and strengthened the brand image. Throughout my time at Wyndham Grand, I was grateful to earn genuine appreciation and trust from guests.