IT Specialist tại Khách Sạn Palace Saigon

4/2014 → 9/2019 (5 năm 5 tháng)

HCMC

Responsibility Designed new network topology and system for 3 hotels and outlets of Bong Sen Corporation (Routing between Head Office and Sites; Switching; VPN LAN to LAN with IPSEC; Security; Domain Controller, Additional DC, File Server, Database Server, Backup for Database Server), DHCP, DNS, Veeam... Joined in project launching Hotel Management System (Smile Software) for 3 hotels and 9 outlets including Smile FO, Smile POS, Smile PBX, Smile ACC, Smile Purchasing Planned and installing new wireless system for Bong Sen Hotel 1, Bong Sen Hotel 2, Palace Hotel. Monitored, trouble-shooting and disaster recovery when system, network occurred problem and fixed it as soon as possible. Upgraded Onity Hotel Lock System from Dos OS to Windows OS (HT24W)

IT Supervisor tại Caravelle Hotel

9/2019 → 9/2021 (2 năm )

HCMC

Responsibility Responsible for PMS and its databases: Opera, Agilysys POS, HRM, SUN, MC, E-Invoicing, Keycard, PABX, internet, background music, Camera, eSignage, etc… Developed and implemented asset management system resulting in increase in efficiency Administered a network consisting of 21 servers (including Domain in Windows 2012) and 150 workstations, ensuring smooth operations and minimal downtime.s Administered Exchange Server 2010 hybrid with Exchange Online Office 365 to provide e-mail services. Administered internet system to provide high-speed internet for 333 guest rooms and wireless for public areas, resulting in a 20% increase in guest satisfaction ratings.

Senior IT Infrastructure tại Wall Street English Viet Nam

7/2021 → 7/2022 (1 năm )

HCMC

Responsibility: Conducted system capacity planning and forecasting, ensuring the infrastructure could handle a 100% increase in user traffic without performance degradation. Implemented security best practices, including firewalls, intrusion detection, and access controls, resulting in zero security breaches. The primary responsibility of this position is to develop, maintain, continuously improve and support both internal and client-facing IT infrastructure, including servers, storage, networks and telecom systems. Lead the design and development of quality infrastructure that encourages the optimal combination of unit/component/integration and end to end tests. Research and identify the most appropriate options for the delivery infrastructure. Design the architecture of the required infrastructure solution Manage the deployment, maintenance and upgrade paths of the infrastructure Identify, deploy and maintain appropriate connectivity options Contribute to the overall quality of service delivered to internal users and clients. Support the Application Support team in dealing with critical incidents in the Managed Service environment Contribute to the roadmap for the development and evolution of the infrastructure that is appropriate for the current needs as well as scalable for the future needs of the business Contribute toward design improvements that allow for more efficient support of the environment, applications and clients Contribute to increasing the availability of our services by providing iterative improvements to existing infrastructure solutions .

IT Leader tại Công ty CP QLBDS Essential

6/2022 → 12/2024 (2 năm 5 tháng)

HCMC

Responsibility Managed information technology and computer systems, overseeing network infrastructure (firewall, switch, access point ...), server maintenance, security protocols, and backup procedures. Lead IT projects, including the design and deployment of new IT systems. Analyze business requirements, coordinate with relevant departments to help them find IT solutions to meet needs (software, hardware, procedure) Performed periodic network assessments & network/systems security audit. Ensure that the company’s information assets are appropriately identified and valued and are protected by complying with and enforcing all security policies. Negotiate and administer vendor, contractors and consultant contracts and service agreements. Implement, monitor, maintain, and continuously update documented IT-related operation systems (standards, procedures, policies, forms, templates, convention) Developed a comprehensive budget plan for the IT department resulting in a 10% reduction in overall expenses.

IT Operation Manager tại Bamboo Airways

1/2025 → Hiện tại

Vietnam

Website: https://www.bambooairways.com Responsibility: Managed and optimized enterprise applications, databases, and IT services Planned, implemented, and monitored system. Led acceptance testing, documentation, and knowledge transfer for smooth operations Oversaw software portfolio, business applications, and system integrations Designed and enforced IT processes and policies to ensure continuous operation Directed administration: backup, recovery, monitoring, security. Coordinated design, development, and management aligned with business needs, resulting in a 30% increase in user satisfaction. Supervised end-user support, incident resolution, and system operation improvements, decreasing incident response time Directed the system administration team to ensure effective operations.

Bui Nguyen Dung - IT Manager

Caravelle Hotel

dung.bui@caravellhotel.com

Paul Suripatty - Head of IT

Essential management

paul.suripatty@gmail.com

Hoang Minh Nhat - Director IT

Bamboo airways

nhat.hm@bambooairways.com