My name is Hoàng Tuấn Anh, and I am a Business Mentor and Operations/Sales Leader with a strong track record in transforming underperforming teams, redesigning customer experience, and driving sustainable revenue growth across hospitality, wellness, corporate sales, and service operations. Over the years, I have consistently been entrusted with roles that demand both strategic vision and disciplined execution. I was promoted to Branch Manager within just 10 days at Trueskin Medispa, where I led operational restructuring, improved customer experience, and delivered visible revenue growth in the first month. At The Dreamers Homestay, I built the brand from zero into a trusted local name, achieving over 900% booking growth within the first month through authentic storytelling, customer-centric design, and disciplined digital strategy. My career foundation is built on 3 key pillars: 1. Leadership & People Development I specialize in elevating teams through clarity, integrity, coaching, and emotional intelligence. I believe that transformation happens when people feel understood, trusted, and aligned with a bigger purpose. This approach has helped me develop teams across hospitality, wellness, education, and customer service environments. 2. Operational Excellence & Business Performance I have managed branch-level P&L, optimized cost structures, improved customer flow, and implemented SOP systems that increase efficiency and service quality. My leadership is rooted in practicality: clear processes, measurable KPIs, and consistent execution. 3. Sales Strategy & Customer Experience Transformation From corporate B2B sales at Fuji Xerox to top-performing customer operations at Concentrix (Top 1–5 among 100+ international staff), I have proven the ability to understand customer psychology, resolve complex problems, and convert experience into long-term commercial results. Across all industries, one principle defines my work: “I don’t just maintain operations — I transform them.” I am currently open to managerial roles in the following areas: Operations Management Branch / Depot / Center Management Sales Leadership / Business Development Customer Experience / Service Quality Management Hospitality & Wellness Management Commercial Operations I bring with me a mindset of ownership, strategic thinking, team development, and an unwavering commitment to service excellence. I am looking for an environment where leadership, integrity, and long-term thinking are valued — one where I can contribute to meaningful growth and create lasting impact. Thank you for taking the time to review my introduction. I look forward to connecting with organizations that believe in transformation, people development, and sustainable success.