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Jack Tran

Jack Tran

Hồ sơ 5 sao vàng 58 Lượt xem hồ sơ

Nam, 24/04/1992, 33 tuổi

179b vu tung , phường gia định

Cập nhật: 04/02/2026

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Thông tin liên hệ

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Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Nhân viên
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Trung (Khá), Tiếng Anh (Khá)
Quy mô công ty lớn nhất từng làm
100 - 499
Công việc mong muốn
Kinh doanh & tiếp thị, Tiền sảnh, Lái xe

Giới thiệu bản thân

Speaking English & Chinese , driving car .

Trình độ học vấn chuyên môn

ECONOMY OF UNIVERSITY HCM

Bussiness administration vocational certificate。 - Khác

2015 → 2015

Kĩ năng

upselling
Lắng nghe và xử lý tình huống
Sáng tạo
Tin học văn phòng
Teamwork
SLOVING PROBLEM

Kinh nghiệm làm việc

SALE EXCUTIVE tại Nguyen Khang Company

1/2023 → / (3 năm 1 tháng)

Việt Nam

-Greets customer and determines make, type, and quality of vehicle desired. -Answer customer questions about cars, financing and purchase process. -Suggests optional equipment for customer to purchase. -Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction -Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract. -Engages in business development . -Stay in contact with potential customers via phone or email. -Respond to vehicle inquiries made by potential customers. -Contact past customers to ensure they are satisfied with their vehicles.

LOGISTIC CUSTOMER SERVICE tại TAM LAP THANH

1/2021 → 12/2022 (1 năm 10 tháng)

Việt Nam

1. Receive and Process Customer RequestsHandle customer inquiries through various communication channels (phone, email, customer management system, etc.).Provide information and advise customers on the company’s logistics services such as transportation, warehousing, and optimal transportation solutions.Process customer requests related to order status, transportation, delivery, and any issues arising during service provision. 2. Problem Solving and Complaint HandlingListen to customer complaints and resolve issues in a professional manner, ensuring that problems are addressed promptly and satisfactorily.Collaborate with other departments (operations, warehouse, delivery) to resolve service-related issues. 3. Track and Update Order StatusUpdate customer order information in the system and monitor the status of transportation and delivery.Provide timely updates to customers regarding the status of their orders, delivery schedules, and any changes or delays.Ensure orders are completed on time and meet customer requirements. 4. Coordination with Other DepartmentsWork closely with operations, warehouse, logistics, and accounting departments to ensure smooth delivery processes.Ensure that customer requests and information are accurately communicated to relevant departments.5. Report Creation and Service AnalysisPrepare reports related to order status, customer complaints, and customer service performance.Analyze customer feedback to suggest improvements in operational processes and service quality. 6. Maintain Customer RelationshipsBuild and maintain long-term relationships with customers, ensuring their satisfaction with the services provided.Provide information on new services, promotions, and logistics solutions to customers. 7. Training and Enhancing Customer Service SkillsParticipate in training programs to enhance skills in customer service, logistics services, and internal processes.Continuously improve communication, problem-solving, and conflict resolution skills to provide better service quality. - Reference : Mr Bao (Truck Transportation) : 090 7782156

Assistance Manager tại GOURMET PARTNER

1/2019 → 12/2020 (1 năm 10 tháng)

Việt Nam

1. Managing Inventory In and OutMonitor incoming and outgoing goods to ensure products are received and dispatched in a timely manner and in the correct quantities.Generate and process warehouse receipts, delivery notes, and monitor orders from the moment of receipt to delivery.Ensure proper storage and handling of products according to quality standards and safety regulations. 2. Inventory ControlRegularly conduct physical inventory checks to ensure stock levels match the data in the system.Track and update inventory numbers in the warehouse management system, providing periodic reports on stock status.Report on inventory levels and product consumption to assist with planning for procurement and stock replenishment. 3. Warehouse Maintenance and OrganizationEnsure the warehouse is clean, organized, and safe for both staff and inventory.Properly arrange products for easy access, minimizing the risk of stock damage or loss.Perform regular checks on stock items, especially those with expiry dates, and ensure damaged or outdated products are reported and disposed of properly. 4. Optimizing Warehouse ProcessesSuggest improvements to warehouse operations to increase efficiency, minimize errors, and reduce handling time.Ensure efficient processes for stock intake, order fulfillment, and dispatch, especially during peak periods. 5. Supporting Other DepartmentsCollaborate with the sales, marketing, and delivery teams to ensure products are available and delivered according to the required schedules.Assist with special stock requirements from other departments, such as promotional items, product samples, etc. 6. Document and Reporting ManagementMaintain and update warehouse-related documentation, such as inventory receipts, dispatch slips, and stock audit reports.Generate weekly/monthly reports on inventory status and provide analysis on product trends, stock discrepancies, or issues.

Bellman tại PARK HYATT

1/2017 → 12/2018 (1 năm 10 tháng)

Việt Nam

-Working in lobby and opening door for guest come with a smile warmly 。 -Support guests check in and check out and escort guests go to room in order to introduce all available equipment into room , introducing with guests all services what we have around our hotel to help guest feel comfortable to stay in our hotel 。 -Transfering phone from the outside to whom they want to meet as call-center when receptionist is busy or making report to offices。 -Introducing all tour we have to guests and selling tour 。 -Going to outside to get anything what guests need 。 -Becoming a tour guide when guests refer to my manager 。 - Showing room for guests when they need to see room so as to make reservation。

Bellman tại CHARM SUITE HOTEL

1/2016 → 12/2016 (10 tháng)

Việt Nam

-Working in lobby and opening door for guest come with a smile warmly 。 -Support guests check in and check out and escort guests go to room in order to introduce all available equipment into room , introducing with guests all services what we have around our hotel to help guest feel comfortable to stay in our hotel 。 -Transfering phone from the outside to whom they want to meet as call-center when receptionist is busy or making report to offices。 -Introducing all tour we have to guests and selling tour 。 -Going to outside to get anything what guests need。 -Becoming a tour guide when guests refer to my manager 。 -Showing room for guests when they need to see room so as to make reservation。

Waiter tại DUXTON HOTEL

1/2015 → Hiện tại

Việt Nam

-Working at bar-lounge and control beverage。 -Set up tables, chairs, linens or any other food-serving areas。 -Prepare all plates, dishes, silverware, glasses and decorations。 -Deliver the meal directly to the tables while cleaning discarded dishes in between courses。 -Clean up the dining area。 -Leading customers to reserved table。 -Serving Buffet and A La Carte to guest staying in the hotel and Walking in Customers。 -Serving food to Guest Room as requested。 -Room service 。

Mong muốn về công việc

Dear Hiring Manager, I am writing to apply for the Front Desk Agent / Guest Service Officer position at your hotel. I have previous experience working in 5-star hotels, including Park Hyatt Saigon and Duxton Hotel, where I supported front desk operations, assisted guest check-in/check-out, and delivered professional guest services. Through these roles, I developed a strong service mindset, attention to detail, and the ability to handle guests calmly and professionally. After gaining additional customer service experience in other industries, I am now clear that hospitality is my long-term career path. I am seeking a stable position in a 5-star hotel where I can contribute consistently, follow service standards, and grow with the organization. With my background in guest service, English and Mandarin communication skills, and strong teamwork attitude, I believe I would be a positive addition to your Front Office team. Thank you very much for your time and consideration. I look forward to the opportunity to discuss my application further. Kind regards, Tran Minh Tri

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