Operation Manager tại Valley Sen Bungalow

10/2025 → / (4 tháng)

Phú Quốc

Organize and manage front desk’s procedures (check-in, check-out, payment,…) Manage Housekeeping tasks; Inspect facilities and plan for periodic maintenance Maintain hotel’s good reputation by standardizing staff’s manner and language; Give instructions in performing guest service Manage sale: Collaborate with OTAs, TAs; Launching online advertisements; Managing hotel’s social networks

Front Desk Supervisor tại Lotus Saigon Hotel

3/2024 → 9/2025 (1 năm 6 tháng)

Hồ Chí Minh

Ensure smooth daily operations of the front office and the hygiene and safety of the hotel lobby Be responsible for F.O team’s performance Train new staffs, give instructions in performing customer services and concierge assistances Monitor guest’s feedback, report to the management and giving consults to enhance customer’s experience Handle guest’s complaints, collaborate with HK and Maintenance to resolve related issues

Operation Manager tại Valley Sen Bungalow

11/2019 → 2/2024 (4 năm 3 tháng)

Phú Quốc

Organize and manage front desk’s procedures (check-in, check-out, payment,…) Manage Housekeeping tasks; Inspect facilities and plan for periodic maintenance Maintain hotel’s good reputation by standardizing staff’s manner and language; Give instructions in performing guest service Manage sale: Collaborate with OTAs, TAs; Launching online advertisements; Managing hotel’s social networks

Housekeeping Supervisor cum Receptionist tại La Mer resort Phú Quốc

2/2017 → 10/2019 (2 năm 7 tháng)

Phú Quốc

Being in charge of the resort's housekeeping and gardening operation. Additional Role: Recepionist (working 2 shift a day)

Room Attendant tại Pullman Saigon Centre

2/2016 → 12/2016 (9 tháng)

Hồ Chí Minh