Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 3 đến 5 năm
Nhân viên
12 - 20 triệu
HCMC
Tiếng Anh (Khá)
N/A
Kinh doanh & tiếp thị
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Saigon Tourism College Bachelor
Hospitality Management - Khác
2017 → 2022
Kĩ năng
Kinh nghiệm làm việc
Customer Service | Full-time tại Concentrix Vietnam - Concentrix Malaysia ( Start Nov 2025)
3/2024 → / (1 năm 11 tháng)
Vietnam
Managed both inbound and outbound communications (including email, chat, and messaging) to assist guests with inquiries related to travel and social networking platforms, as well as modifications, cancellations, and complaints. Provided accurate information using company tools to maintain high levels of customer satisfaction. Served as a liaison between guests and partners, effectively resolving travel-related customer complaints. Handled flight-related support tasks and coordinated with airlines to validate bookings. *Certification: Successfully resolved customer complaints, consistently boosting satisfaction ratings. Developed expertise in airline policies, improving query resolution efficiency. Recognized for strong communication and quick adaptability to new tools and processes. Achieved best CSAT in the first week post-training.
Secretary Restaurant | Full-time tại TENKU Restaurant Japanese Modern Kaiseki & Bar
8/2023 → 3/2024 (6 tháng)
Vietnam
Supervised daily operations: seating, orders, and table clearing. Handled POS transactions, ensuring accuracy with payments. Ensured compliance with policies, safety regulations, and quality standards. Addressed guest inquiries and complaints, ensuring satisfaction. Managed bookings, banquet arrangements, and promotional campaigns. Oversaw staff schedules, maintained service quality, and conducted inventory checks
Captain Restaurant - Sale Assistant | Full-time tại LA VELA SAIGON HOTEL
10/2020 → Hiện tại
Vietnam
Receive and consult with guests regarding banquet services. Contact and follow up with guests and partners for bookings. Introduce products and services, send price lists, and suggest menus. Plan and implement communication, advertising, and promotional campaigns. Guide guests through banquet offerings and handle booking contracts and special requests. Achieve sales targets, coordinate events, and maintain strong client relationships. Stay updated on industry trends and competitor activities. Handle customer complaints, gather feedback, and ensure high service quality.



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