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N/A
Giám sát
12 - 20 triệu
HCMC
Tiếng Anh (Giỏi)
N/A
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Hochiminh university of Technology (HUTECH)
Bachelor of Hospitality Management - Đại học
2013 → 2017
Kĩ năng
Kinh nghiệm làm việc
GUEST SERVICES MANAGER CUM ASSISTANT FRONT OFFICE MANAGER tại BACHSUITESSAIGON
3/2021 → 6/2023 (2 năm 3 tháng)
HCMC
Main responsibilities: - Ensures that all Front O ce employees provide exceptional guest service at all times. - Assists in greeting and checking in VIP and Long Stay guests, ensures that their expectations are exceeded. - Ensures that all Front O ce employees are aware of current promotions, policies and other important information. - Ensures that all Front O ce employees are familiar with hotel products and services. Implements consistent guest recognition programs and maintains a relevant guest history database. -Handles all guest and internal customer complaints and inquiries in a courteous and e cient manner, following through to make sure problems are resolved satisfactorily. - Other tasks in former Reservation position
FRONT OF HOUSE SUPERVISOR tại Chick- l-A SOUTH EDMONTON COMMON
11/2024 → 12/2025 (1 năm )
VN
Main responsibilities: - Managing and overseeing the daily operations of the restaurant during assigned shifts, including preparing shift set-ups and executing breaks - Demonstrating exceptional customer service by leading and motivating the team to exceed Guest expectations - Training and developing Team Members in accordance with company guidelines to ensure high-quality service and product knowledge - Count drawers and ensure cash management procedures are being followed - Identifying operational bottlenecks and identifying ways to solve issues - Performing physical activities such as lifting, balancing, walking, and handling materials and boxes



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