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Facilities and service operations professional with over 10 years of experience across international schools, boarding houses, and industrial environments. Strong in operational control, preventive maintenance planning, and documentation management, with a proven ability to coordinate teams and contractors to ensure compliance, minimize downtime, and deliver consistent service performance.
Seeking a Facilities and Operations Management role across resorts, hotels, restaurants or integrated sports complexes. Open to standard office hours with flexibility for overtime, and willing to relocate or travel. Compensation is flexible and negotiable, particularly for roles that provide accommodation and meals.
Chứng chỉ quản lý vận hành nhà chung cư đối với nhân sự quản lý, vận hành tòa nhà (theo Luật Nhà ở 2023)
IELTS 5.5, speaking 6.0
Đại Học Sư Phạm Kỹ Thuật thành phố Hồ Chí Minh Chuyên ngành: Điện - Điện tử, chính quy
AIS (ACG) is a member of the Inspired education group, which operates over 120 schools worldwide. Campus: Thu Thiem | Total usable floor area: 24,171 m² | 5 buildings, each with 1 ground floor and 4 upper floors Capacity: ~1,200 students and 250+ faculty and staff Managed: Maintenance (6) and cleaning teams (22) | Coordinated with: Security team (23) Property & Facilities Management: _Managed service requests via a ticketing system (Zendesk) handling 300+ service requests per month from school leadership, international faculty, and administrative staff, achieving 98% resolution within target response time. _Implemented preventive maintenance programs across the campus, supervising maintenance staff and coordinating daily work schedules. _Coordinated outsourced contractors across hard and soft services to ensure compliance with premium standards (15+ contracts). _Planned and managed OPEX and CAPEX budgets in line with the fiscal year. _Coordinated with design firms and contractors on renovation projects with approved budgets. _Managed compliance documentation and regulatory records (hazardous and medical waste, system inspections, wastewater discharge) _Coordinated with the finance department to ensure timely payment processing. _Regularly coordinated with relevant stakeholders to deliver large-scale events, festivals, and sports activities (200–2,000 participants). Additional Role – Boarding House Supervisor: _Supervised boarding operations accommodating up to 48 students, ensuring smooth daily operations and high living standards. _Managed housekeeping team, including room preparation, cleanliness standards, and inventory control of consumables (linen, amenities, supplies). _Coordinated with faculty and staff to ensure student wellbeing, emergency response readiness, and full compliance with health & safety standards.
Multiple Branches: Cu Chi, Hoc Mon, District 12, and Tan Phu District – Ho Chi Minh City Key Responsibilities: _Managed operations across multiple dental clinic branches, overseeing staff, scheduling, budgets, procurement, and service contracts to ensure efficient workflows and high patient service standards. _Coordinated regulatory compliance, external partnerships, marketing initiatives, and operational setup for new clinic locations.
Location: Vinamilk Factory, My Phuoc 2 Industrial Park, Binh Duong Province. Mega plant size: 20-hectare dairy plant with an annual production capacity of 800 million liters. Managed: 5 technicians in milk processing (pasteurization & sterilization). Key Responsibilities: _Supervised maintenance and troubleshooting of milk processing systems to minimize downtime. _Developed maintenance procedures, inspection checklists, and preventive maintenance schedules for facility and production equipment. _Coordinated with Engineering Inventory Controller to maintain optimal spare parts levels (Min/Max). _Ensured compliance with occupational safety, fire prevention, and chemical handling standards.
elisajcarroll@gmail.com
lan.nguyen@aisvietnam.com