Assistant Property Manager & Boarding Supervisor tại ACG Australian International Education Services Ltd

4/2021 → 10/2025 (4 năm 5 tháng)

Ho Chi Minh

Campuses: Thu Thiem | Total usable floor area: 24,171 m² | 5 buildings, each with 1 ground floor and 4 upper floors Capacity: ~1,200 students and 150+ faculty and staff Managed: Maintenance (6) and cleaning teams (22) | Coordinated with: Security team (23) Property & Facilities Management Managed service requests via a ticketing system (Zendesk) handling 300+ service requests per month from school leadership, international faculty, and administrative staff, achieving 98% resolution within target response time. Implemented preventive maintenance programs across the campus, supervising maintenance staff and coordinating daily work schedules. Supervised cleaning operations and facility services to ensure compliance with international school hygiene and operational standards. Coordinated external contractors (HVAC, fire alarm, elevators, CCTV, generators, pest control, swimming pool and sewage systems). OPEX & CAPEX budgeting annually. Coordinated with design firms and contractors on annual renovation projects in line with approved budgets. Managed compliance documentation and regulatory records (hazardous waste, system inspections, wastewater discharge), maintained contract filing, and coordinated with the finance team on payment documentation. Coordinated with relevant stakeholders to organize large-scale events, festivals, and sports activities (200–2,000 participants) Additional Role – Residential Boarding Supervisor Supervised boarding operations accommodating up to 48 students, ensuring smooth daily operations and high living standards. Managed housekeeping team, including room preparation, cleanliness standards, and inventory control of consumables (linen, amenities, supplies). Coordinated with faculty and staff to ensure student wellbeing, emergency response readiness, and full compliance with health & safety standards.

Operations Manager tại Tan Quy Dental Clinic Ltd

10/2018 → 1/2020 (1 năm 3 tháng)

Ho Chi Minh

Multiple Branches: Cu Chi, Hoc Mon, District 12, and Tan Phu District – Ho Chi Minh City Key Responsibilities: Managed operations across multiple dental clinic branches, overseeing staff, scheduling, budgets, procurement, and service contracts to ensure efficient workflows and high patient service standards. Coordinated regulatory compliance, external partnerships, marketing initiatives, and operational setup for new clinic locations.

Industrial Maintenance Supervisor – Dairy Manufacturing tại Vinamilk

6/2012 → 8/2018 (6 năm 2 tháng)

Binh Duong

Location: Vinamilk Factory, My Phuoc 2 Industrial Park, Binh Duong Province. Plant size: 20-hectare dairy plant with an annual production capacity of 800 million liters. Managed: 5 technicians in milk processing (pasteurization & sterilization). Key Responsibilities: Supervised maintenance and troubleshooting of milk processing systems to minimize downtime Developed maintenance procedures, inspection checklists, and preventive maintenance schedules for facility and production equipment. Managed spare parts planning with the parts manager to maintain optimal inventory levels (Min/Max). Ensured compliance with occupational safety, fire prevention, and chemical handling standards.

Elisa Carroll - Boarding Manager

ACG Australian International Education Services co., ltd

elisajcarroll@gmail.com

Tran Trong Nam - Property manager

ACG Australian International Education Services co., ltd

nam.tran@aisvietnam.com

Nguyễn Thị Mai Lan - Business Director - Authorized Representative

ACG Australian International Education Services co., ltd

lan.nguyen@aisvietnam.com