A highly motivated Hospitality Management student with over 2 years of experience in luxury guest services, including roles at Capella Hanoi and Flamingo Cat Ba. Having served as a Shift Supervisor, I have developed strong leadership, problem-solving, and service recovery skills. I am now transitioning into the Front Office department to leverage my passion for personalized guest engagement and my Upper-Intermediate English proficiency. I am committed to delivering excellence and enhancing the guest journey through every interaction

I am seeking a Front Desk Agent or Guest Relations position within a professional and dynamic 5-star international hotel environment. My primary goal is to leverage my luxury service background from Capella and Flamingo to deliver exceptional, personalized guest experiences. I am looking for a workplace that offers a clear career path and opportunities for professional growth. I am fully flexible with shift work, including nights, weekends, and holidays, and I am open to relocation for the right opportunity. Regarding compensation, I am looking for a competitive salary that reflects my professional qualifications and leadership experience.