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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 1 đến 3 năm
Nhân viên
8 - 12 triệu
Tiếng Anh (Khá), Tiếng Trung (Khá)
5 sao
Tiền sảnh
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kien Giang University
English Business Languages - Đại học
2019 → 2022
Kĩ năng
| Giải quyết phàn nàn | |
| Lắng nghe và xử lý tình huống |
Kinh nghiệm làm việc
Reservation Agent tại Bach suites Saigon
8/2025 → 3/2026 (6 tháng)
HCMC
Managed centrally integrated reservations via Marsha (Marriott CRS), receiving bookings from multiple channels including OTA platforms, Booking Engine, GDS systems, ensuring seamless operations and high accuracy. Coordinated closely with Front Office and Sales teams to optimize room allocation and maximize occupancy. Sent personalized pre-arrival communications to anticipate guest needs and create tailored experiences. Handled guest inquiries promptly via email and phone, maintaining a professional and refined communication style. Assisted in ensuring reservation procedures aligned with international luxury service standards. Provided dedicated assistance to Mandarin-speaking guests regarding reservations, special arrangements, and pre-arrival requests, ensuring accuracy, cultural sensitivity, and exceptional service standards.
Guest Relation Official- Chinese Speaking tại The Reverie Saigon
5/2025 → 6/2025 (1 tháng)
HCMC
Delivered refined and personalized guest service in a luxury hotel, including pre-arrival arrangements, welcome preparation, and room escort. Supported guest communication in English and Mandarin to ensure smooth and accurate interactions.
Receptionist tại Best Western Premier Sonasea Phu Quoc Resort
11/2022 → 2/2025 (2 năm 3 tháng)
Phú Quốc
Delivered efficient and seamless check-in and check-out experiences for individual and group bookings Provided personalized service to Chinese and Taiwanese guests using Mandarin, enhancing guest satisfaction and experience. Handled guest inquiries and requests, and coordinated with other departments to ensure timely service. Managed phone calls professionally and efficiently. Arranged airport pick-up and drop-off services, both complimentary and private, according to guest needs. Managed next-day room assignments based on guest preferences. Conducted room showings for walk-in guests and effectively promoted room upgrades to maximize revenue. Handled guest complaints with a calm and solution-focused attitude, and reported more complex issues to the Duty Manager and Front Office Manager. Promoted current hotel offers and promotions to boost revenue. Submitted daily guest stay reports to government agencies.



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