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Chuyên trang đào tạo 
Việc làm thêm
Vinh Nguyen Harold
28 Lượt xem hồ sơ
Nam, 25/01/1997, 29 tuổi
Phu Vinh, Thua Thien Hue
Cập nhật: 15/04/2026
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
Thỏa thuận
Toàn Quốc
Tiếng Anh (Giỏi)
100 - 499
Tiền sảnh
Resort/ Khu Du lịch
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
Kinh nghiệm làm việc
Duty Manager tại Grand Mercure Dalat Resort - Accor Group
4/2024 → 10/2024 (5 tháng)
Việt Nam
- Respond promptly to guest needs, including communicating concerns to the Front Office Manager - Actively promote and selling Accor memberships, hotel products and activities - Report directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations - Provide functional assistance and direction to all departments - Cooperate, coordinate and communicate with other hotel departments as required - React to situations to ensure guests receive prompt attention and personal recognition throughout the hotel - Respond to guest needs and resolves related problems maintaining record for management - Supervise and direct Front Office personnel during the shift - Support and assist Front Office personnel and all departments at peak periods - Ensure VIPs and all Accor members receive special attention - Monitor appropriate standards of conduct, uniform, hygiene and appearance of staff - Ensure system Back-up save is done daily as scheduled and maintain a record - Ensure all sections are covered as per their departmental roasters - Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking, guest floors and to make sure of the cleanliness of all areas, unnecessary lights to be switched of, all guest room doors are closed - Ensure working of all Front Office Policies and Procedures
Assistant Front Office tại Manager Grand Mercure Dalat Resort - Accor Group
11/2024 → Hiện tại
Việt Nam
- Lead and manage daily Front Office operations to ensure smooth and high-quality service delivery - Direct and optimize departmental workflows to enhance operational efficiency and ensure service standard compliance - Develop and implement upselling and cross-selling strategies, setting clear KPIs for the team to optimize revenue performance - Analyze data and monitor occupancy trends and business performance to proactively adjust operational and selling strategies - Handle VIP guests and special requests with professionalism and decisive leadership - Manage crisis situations and complex guest issues with a focus on quick and effective resolution - Maintain high service standards with a strong focus on guest satisfaction and overall experience - Design and implement training programs focused on enhancing guest experience, improving satisfaction scores, and strengthening service skills - Train, coach, and develop team members to build a high- performing and service-oriented Front Office team - Inspire and motivate staff to foster a positive working environment and a strong service culture - Collaborate effectively with Housekeeping, Sales, and Reservations to ensure seamless inter-departmental communication - Identify operational gaps and implement improvements to enhance efficiency and the overall guest journey - Support budgeting, forecasting, and performance tracking to align departmental operations with business objectives
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