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Từ 1 đến 3 năm
Giám sát
12 - 20 triệu
HCMC
Tiếng Anh (Khá)
N/A
Ẩm thực
Nhà hàng/ Bar/ Pub
Giới thiệu bản thân
Trình độ học vấn chuyên môn
TON DUC THANG UNIVERSITY
International Business - Đại học
2019 → 2023
Kĩ năng
| A la carte serving skills; coffee skills knowledge of food health and safety regulations; operating computerised point-of-sale; customer service skills. | |
| Teamwork; interpersonal skills; adaptability; problem solving; able to multitask; communication; fast leaner. |
Kinh nghiệm làm việc
HEADBAR - CAPTAIN tại OKKIO JSC
3/2022 → 6/2024 (2 năm 3 tháng)
Việt Nam
Training new staffs about coffee and policy, ensuring they understand the company policy and expected levels of service, coffee. Incharge of managing bar counter and following-up orders, customer cares. Managed inventory and carried out stock-taking duties. Serving, providing customers recommendations on food and beverage pairings, explaining ingredients and advising on specials and menu items. Handling and resolving customer-service enquiries and complaints.
RES. MANAGER tại BON ASIAN SOUL KITCHEN
10/2024 → 4/2026 (1 năm 6 tháng)
Việt Nam
Daily operations management: oversee all front-of-house activities and ensure smooth service flow from open to close. Assist in staff scheduling, briefings, and keeping the team aligned with service and performance expectations. Leading team to serve food and beverages at Bon with a line kitchen, recommendations on food and drinks pairings, explaining ingredients, and advising on specials and menu items. Be on the floor, observe guest feedback in real time, and take quick action to solve the problems before they escalate. Managing booking enquiries and customer complaints, contributing to positive feedback on social, Google, and TripAdvisor rating of 4.8 out of 5. Do a quality control on food and beverages, and plating food. Stock and waste control: monitor inventory, ensure timely orders, avoid out-of-stock items, and reduce waste by actively managing short-dated items. Prep coordination (with line kitchen team): align daily prep to avoid stock- out or over-prep, communicate changes in demand, and ensure readiness for peak hours. Coordination with the marketing team to align promotions and events with daily operations. Participate in training and performance reviews to build leadership capacity, in charge of R&D beverage for Bon. Guest and sales reporting: send daily report about visitor breakdown, visit type and any service, kitchen or operations issues.



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