Assistant Guest Relation Manager tại Legacy Yen Tu - MGallery

10/2025 → / (8 tháng)

Quảng Ninh

Possess hands-on experience working with diverse clients and teams in a professional 5-star hospitality environment, with a deep understanding of Accor membership programs. Proven track record in developing service strategies that enhance customer retention and drive repeat business. Skilled at building strong professional relationships across all levels, from peers to upper management and the General Manager.

Front Dest Supervisor tại HIIVE Bình Dương New City

12/2024 → 10/2025 (10 tháng)

Ho Chi Minh City

In my nine months as a Guest Service Supervisor, I have rapidly matured into a highly proficient leader. My core duties involve overseeing front-line operations, managing the concierge and bell teams, and ensuring seamless service delivery across all guest interaction points. A key achievement has been implementing a new shift handover process that reduced communication errors by 15%, demonstrating my early ability to drive operational efficiency. I've significantly enhanced my conflict resolution skills by successfully managing complex service recovery scenarios and empowering my team to make informed, on-the-spot decisions. I now confidently handle scheduling, performance coaching, and departmental reporting, showcasing a swift transition from supervision to comprehensive leadership and operational management.

Front Desk Agent tại HIIVE Bình Dương New City

4/2024 → 12/2024 (7 tháng)

Ho Chi Minh City

Performs Front Offce, Reception and Information operations, applying the organisational structure defned by the Front Offce Manager. Promotes the fusion brand philosophy through exemplary attitude, behaviour, uniform and excellent communications skills. Forms the link and interfaces between the hotel's different departments and various points of reception. Is mobile. Takes care of guests from their arrival through to their departure. Contributes to guest satisfaction at all times by providing high quality services throughout their stay.

Welcomer tại IBIS Saigon Airport Hotel

3/2023 → 4/2024 (1 năm 1 tháng)

Ho Chi Minh City

This role performs all Front Office, Reception, and Information operations as defined by the Front Office Manager's organizational structure. The employee promotes the ibis brand philosophy through exemplary attitude, behavior, uniform, and excellent communication skills. Acting as a critical link, this position interfaces between the hotel's various departments and guest reception points. The role is mobile and involves caring for guests from their arrival through to their departure, thereby ensuring complete guest satisfaction by consistently providing high-quality services throughout their stay.

Front Desk Agent tại Hệ thống khách sạn A25 Hotel

12/2022 → Hiện tại

Ho Chi Minh City

This role executes all Front Office, Reception, and Information duties under the direction of the Front Office Manager. The incumbent must embody the A25 brand philosophy through exemplary attitude, professional conduct, standard uniform, and superior communication. Serving as the primary liaison, this position connects the various hotel departments and guest touchpoints. The employee is mobile, managing the entire guest journey—from arrival to departure—and actively contributes to satisfaction by consistently delivering exceptional services throughout the stay.

Consolation Prize of the "Ra Khơi" Startup Idea Competition 2020

4/2021

This is an annual competition organised by the Faculty of Business Administration at Van Lang University with the explicit aim of identifying innovative startup ideas that possess a viable basis for implementation. Subsequently, the initiative seeks to nurture and develop these ideas through the provision of investment capital sourced either from the University's internal fund or from external investment funds dedicated to supporting fledgling startups.

Bùi Huy Hoàng - Duty Manager

HIIVE Bình Dương New City

dm.newcity@hiivehotels.com - 0963001730

Nguyễn Thị Thu Hoài - Personal Assistant to General Manager

Legacy Yen Tu - MGallery Hotel Collection

hoai.nguyenthithu@accor.com