Waiter tại Best Western Premier Sonasea Phu Quoc

7/2020 → 10/2021 (1 năm 3 tháng)

Phu Quoc

* Provided Fine Dining and Butler Service in a luxury resort environment. * Supported VIP guest service and in-house guest management through Opera System and Hostess sequences. * Assisted cashier operations and prepared daily revenue reports. * Took charge of part of the shift operation when the Supervisor was unavailable. * Coordinated with different departments to resolve guest requests and maintain smooth operations.

Waiter tại Vinpearl Phu Quoc Resort & Golf

11/2021 → 7/2022 (7 tháng)

Phu Quoc

* Delivered guest service following Vinpearl’s service standards and operational SOPs. * Handled guest requests and supported service recovery to maintain guest satisfaction. * Developed knowledge of luxury resort operations and guest expectations. * Applied hotel systems and operational procedures to support daily service activities.

SALES EXECUTIVE CUM ADMIN tại Vinpearl Phu Quoc Resort

7/2022 → 11/2024 (2 năm 4 tháng)

Phu Quoc

* Worked in a large-scale hospitality environment with professional service standards and structured operating procedures. * Supported daily operations through administrative coordination, document control and communication with different departments. * Handled MICE groups, with the largest group reaching 800+ guests, coordinating related departments to ensure smooth operation. * Maintained customer relationships and supported international clients, especially Chinese-speaking markets. * Developed experience in guest care, problem solving and resolving service-related matters through effective communication. * Successfully negotiated international contracts, including the largest Chinese-speaking market contract valued at 600 million VND.

SALES, OPERATOR CUM ROOM CONTROLLER tại Hoàng Trà Travel

11/2024 → 6/2026 (1 năm 7 tháng)

Phú Quốc

* Coordinated with hotels, suppliers and internal departments to ensure smooth guest arrangements and timely service delivery. * Supported international guests, especially from Taiwan, Mainland China and Chinese-speaking markets, by handling service requests, booking changes and operational concerns. * Managed and controlled room cut-off dates for group bookings, ensuring accurate room allocation and operation preparation. * Monitored booking status and worked closely with related teams to resolve unexpected operational issues. * Planned and arranged tour operations, including transportation, flights, attraction tickets and tour guide services, ensuring seamless guest experiences. * Prepared and negotiated quotations with partners while maintaining service accuracy and customer satisfaction.

First Prize – CEO Group Pride Contest (2021)

9/2021

Won first prize in the CEO Group Pride Contest, recognizing communication skills, confidence and personal performance.

Third Prize – Provincial English Speaking Contest (2018)

5/2018

Achieved third place in a provincial-level English speaking competition, demonstrating strong English communication skills and presentation ability.

Phan Thị Hồng Yến - Quản lý Kinh doanh

Vinpearl Phu Quoc Resort

v.yenpth14@vinpearl.com - 0981 816 979